JW Marriott El Convento

JW quality service, spotless rooms, and superb location (walkable to most attractions, top restaurants, and shopping areas). Breakfast buffet with decent variety and quality. The baby alpaca in the morning was also a heart warming start to the day!

An elite and luxurious establishment, an old building has been restored to its original state and rebuilt; the hotel fully deserves its five-star rating.

Beautiful hotel! Id all Marriott hotel I've stayed, this one is the best by far!

Superb! The restaurant is beautiful, the service is great, and the breakfast is delicious.

This is luxury. The staff is incredibly accommodating.

The hotel is located in the center of Cusco. With its well-preserved architecture from the time of a convent, it is very well maintained, sophisticated, and extremely tasteful. 😉 The rooms are well decorated and comfortable for a couple. The location is excellent, very close to the Cathedral and the Plaza de Armas. 👍🏼

The hotel is located in the city center, surrounded by many shops. It's only a 10-minute walk to the busiest area. The hotel building is built on the site of an old monastery and features a central courtyard where you can enjoy coffee. There are three shops near the exit. The hotel and room interiors have dim lighting. The breakfast is plentiful.

Beautifully designed, perfectly located, and featuring stunning architecture. The staff truly went above and beyond to make sure every expectation was met—and exceeded. A special thank you to Maria Fernanda at the front desk, Fredy for the help with technical issues in our room, and Freddy for the fantastic pisco sour class. Their warmth, professionalism, and hospitality made our stay even more memorable. Highly recommend!

Fantasic staff and hotel. Definately lives up to the Marriot. Rooms and bedding is great as well. The large spread to fit everyones needs for breakfast

When traveling to Cusco, I really did not know what to expect or where to stay. I am so happy that we landed at this hotel. The building itself reminds me of a castle. The staff and the service was unmatched. Concierge was extremely helpful in setting up local tours, restaurant reservations and transportation. Lobby had all different types of teas available at all different times of the day. There's a spa on site in the restaurant is probably one of the best places to eat in Cusco. It is two blocks from the main square where the cathedral is located as well as a Starbucks. The hotel also had some local people making textiles in the courtyard and one of them even had a baby alpaca that you could pet and take pictures with. On a separate note, since I was doing a 4-day Inca trail hike to Machu Pichu, this hotel was accommodating by holding my luggage on site until I returned from the hike. Next time I am in Cusco, I will definitely be staying at this hotel. I cannot recommend it enough.

The hotel itself is beautiful and the location is excellent, which makes this review even more disappointing to write. Unfortunately, the overall experience did not reflect the level of hospitality expected from a Marriott property. Throughout our stay, we repeatedly requested towels and they were still not delivered in a timely manner, forcing us to constantly follow up ourselves. Instead of feeling relaxed, we felt like we had to “babysit” basic services during the entire stay. It also became exhausting having to repeatedly explain our concerns to the front desk without seeing meaningful improvement, which made the vacation feel unnecessarily stressful. The restaurant experience was especially frustrating. On multiple occasions we had to stand around searching for the restaurant hostess just to be seated, and her attitude consistently felt dismissive and unfriendly. The waiter serving our table also appeared irritated when we politely mentioned that our drinks were cold. At one point, we even witnessed the bartender openly arguing with restaurant/reception staff due to poor communication, which created an uncomfortable atmosphere for guests. Eventually, we stopped wanting to go to the restaurant altogether because we did not want to deal with the attitude, poor service, and disappointing food quality anymore. The breakfast buffet was extremely disappointing and honestly not worth the cost. Much of the food was cold, hard, or lacked flavor entirely. The rice was hard, the eggs were cold, the cheese was dry and difficult to eat, the tea was cold, and the hot chocolate was overwhelmingly sweet. The juices tasted like boxed juice rather than fresh juice, and the coffee consistently tasted burnt and watery. The only consistently part of breakfast was the egg station. What was most disappointing is that we ultimately chose to go eat breakfast at local street markets because the food there was fresher, warmer, and significantly more flavorful than the hotel buffet. For a Marriott property in a destination as special as Cusco, this should not be the case. We expected a much higher level of hospitality, attention to detail, service coordination, and food quality. While the building itself is beautiful, the operational and service issues made the stay unnecessarily stressful.

Stunning conversion of a convent. Excellent service.