Aubergell Bed & Breakfast

The hotel management sent personal insults via private messaging through booking.com for the review. Not recommended for women traveling alone. ( check the review of break in case March 15, 2026 ). There were warnings of Vehicle theft as well. The room was freezing in canadian winter. Heater was not enough for the bedroom and bathroom. There was no one at hotel during the informed working hours to collect the stored luggages. When I requested removal of personal data as they seems scatchy, I was told to escalate to even FBI or CIA and that I am attempting to make the matters serious by using legal terms. Attempted to discredit the customer by belittling personally and lies. Just choose other options and stay away from such business. I even ditched the booking.com to invoke right to be forgotten ( GDPR ) as dealing with such people was that much not worth it.

The hotel manager found out I was traveling alone, so he secretly broke into my room through the back door and stole my belongings. Later, he was caught sneaking in while I was sleeping. I spoke with the local police. A dangerous hotel for women traveling alone.

This was one of the poorest customer service experiences I have ever had. I had a reservation while travelling from Ottawa (YOW) to Montreal (YUL) when a severe ice storm warning was issued affecting both cities. Out of caution, I contacted the hotel simply to ask whether a credit would be possible if our train ended up being cancelled due to the storm. I was informed that their policy required 78 hours notice and that no credit would be provided, which I accepted. However, the response also included a remark that the weather forecast had been known “for over a week,” which felt unnecessarily dismissive given the circumstances. I replied respectfully that I understood the policy but found the comment somewhat rude. I was not requesting a cancellation and was not looking for further discussion. Six hours later, in the middle of the night, my reservation was cancelled without warning — leaving us suddenly without a place to stay in Montreal. I had never asked for the reservation to be cancelled. I reached out and their comment was - it was cancelled. Cancelling a guest’s reservation at the last minute because they politely expressed feedback about a tone in communication is extremely unprofessional. Any hospitality business willing to cancel accommodations without notice simply because they didn’t appreciate a comment about their service should seriously reconsider how they treat guests. I would strongly recommend booking elsewhere.

I was given a room with a clogged toilet, and they didn't check it before my arrival. Sami tried to blame it on me. The staff had no manners whatsoever; all they wanted was money. A big fat zero for a place. Very disappointed.

Couldn’t be more perfect. It’s got a charming decor with much intention put in; a mix of quirky, artsy, and classic. The soaker tubs are lovely with endless hot water. Location: It’s 2 blocks from the airport shuttle bus 747. It’s 60 seconds from the Orange Line metro, which gets you to Old Montreal in 10 minutes. It’s a 10 min walk to the heart of downtown. Just on the edge enough to be quiet and rustic, but proximal to everything. Food: I was surprised/delighted to find the breakfast has fresher fruit and some higher quality ingredients than more upscale restaurants I tried. The coffee is nothing special (keurig) but you can find artisanal coffee on any block. Staff: very friendly and generous with their time. They let me check in at an odd hour, and insisted on breakfast when I arrived. They made the stay feel like a real guest house experience, but still with the privacy of a hotel.

A magnificent place! With sumptuous breakfasts and attentive staff, especially Sami, the reception manager, who pays attention to detail to make our stay even more exceptional. Thank you to all the staff at Auberge les Bons Matins!

customer service was awful. the room is really tight with no soundproofing, the entrance was under kept with the conditions and bed was not comfortable. wouldn't stay again or recommend

Such a cute spot, will definitely book again

Perfect place to stay for seeing a game at the Bell Center! The room was so cute, cozy, and had personality. Parking in the back was great to have. Only thing to consider is that noise travels easily so bring earplugs.

Sam, the staff who greeted us as the door during check in, was awesome. All instructions were very clear and he was very knowledgeable about everything involving the accommodation. So much so that we think he is the owner (we didn’t ask). The room was absolutely beautiful and full of charm. Everything was super clean and had all the amenities you could want. This place goes to show that the smaller boutique hotels have WAY more character and local flare than any of those mass produced hotels down the street. We stayed 1 night to attend the Canadiens game, and you can literally see the Bell center from the front door. It was wonderful and we’ll definitely be coming back, although we will be asking to stay at the very top room. The only knock against the place is the walls are paper thin, like you can hear people whispering in the other room. If you stay in the basement rooms (which are super nice by the way!) you may be woken up in the morning by the footsteps and chatter by the staff coming in for their shift, or other patrons getting their morning started. It’s nothing a pair of ear plugs or headphones won’t handle, but just be aware if you’re sensitive to noises.