Courtyard Los Angeles LAX

Beds and room are excellent but the employees and service are really bad.

We stood overnight, waiting for our flight out of LAX to Hawaii. The rooms were comfortable and clean. The customer service was good. We parked in the courtyard parking lot, at the front desk check-in the lady gave us information about a parking app, which saved us a lot of money. The shuttle to the airport was a good convenience. Overall, our stay was a good experience.

Upon asking for bottles of water during our stay, a staff mentioned that the water is limited. Totally unnecessary and rude. I then realized later this property does not have complementary water for each day we stay. That was such a poor treatment. I’m a platinum member and this is such a pity for Marriott level of service. Not to mention the front desk lady who knew little to none about Bonvoy Elite benefits

One of the comfiest hotel beds i’ve ever slept in! Super convenient location next to LAX! Easy check in. I forgot to take photos of the room because of how exhausted we were but the room was overall clean, the bathroom was oddly placed in the room.. Our flight got delayed due to weather in Tampa so by the time we arrived at LAX we had missed our connecting flight to Hawaii and realized we were going to have to spend the night in LA…. I quickly looked up hotels near by & saw that the this Courtyard by Marriott was only 0.7 miles away plus they have a shuttle that brings you to and from the airport every 30-40 minutes! This was SO convenient because we needed to be right back here the next morning and the hotel was super close to the airport thankfully! I would just make sure you give yourself plenty of time in the morning incase the shuttle is not right on time, traffic is crazy!!!

It was a layover stay when I had my precious time in this hotel. Upon arrival, Alexis was so welcoming to accommodate me for check in. I love that she thanked me for being a Marriott Bonvoy Elite Member. Though there were no specials provided as an Elite Member, I still appreciated being assigned to the higher floor even though it has a view of Quik Park. It was a quiet room. The space was really huge for a solo traveler. Bringing my business on my personal trips, I really appreciated that there was a separate rolling table and an office chair for me to do my work in any corner of the room. The bath was also clean and well-appointed. Thanks to Gloria! The water pressure was very high and the drain was also fast. For Dinner that night, I went down to the Bistro. Lupe was so nice to accommodate me at the bar. The Buffalo Fried Chicken Sandwich was sooooo good. I finally ate real food after around 15 hours cruising the Pacific Ocean. Kudos to the people at the frontline of this hotel. They're all so nice and helpful. The next day, I took the complimentary airport shuttle service partnered with Joe's Airport Parking. There was a screen at the lobby to locate the shuttle service. The service is available every 20 to 30 minutes, depending on the traffic. It was arranged, systematically --- very convenient and hassle-free.

It's very convenient as it's close to LAX International Airport. The streets outside have a Los Angeles feel, and it's best in the evening. There's a shopping mall about 5km away, which is a great help.

Breakfast is à la carte and requires payment. The table lamp in room 410 was not working. The room was quite large and nice. It's less than a 30-minute walk from the airport, so it's close by. Overall, it's not bad, perfect for catching a flight.

Stayed there for one night before early flight. Got bit by bedbugs all over hands and feet. Reached out to management. They said they ran an inspection that showed no infestation yet I had bites the moment I woke up. Wouldn’t stay here again and if you do, check the sheets. Really gross.

Do book the hotel if you are eager to be yelled at!

Shuttle service is not efficient. Hotel staff was very rude and the rooms were dirty. I would not recommend staying here.