Hotel Tateshina

I had a concern regarding the handling of personal belongings during room cleaning. During my stay, an empty bottle of original champagne was placed near the trash can with other personal belongings, including a suitcase. It was collected and discarded as trash. This bottle had a unique design, different from typical empty bottles, and included a handwritten message on the back. I had kept it as a memento. It was not placed in the trash can. Upon contacting the hotel, I was told that their cleaning procedure is to collect empty containers near or next to trash cans as unwanted items. However, they stated that this procedure is not explicitly mentioned in any hotel guides or other documents. They explained that this is because it is a standard practice in the hospitality industry. Furthermore, the hotel acknowledged that they had overlooked the fact that the bottle was a special, handwritten item, and admitted their lack of consideration. Ultimately, the hotel offered a settlement of 12,000 yen (approximately 30% of the actual cost, according to the hotel), and I accepted this amount to resolve the matter. They also explained that if I didn't agree to these terms within three days, including today, they would withdraw the settlement amount they offered. It was a very disappointing experience, as it was a valuable personal item. I admit I should have been more careful about where I left it, but given this experience, I don't think I'll be using this hotel again. For future guests, I recommend keeping valuable items away from the trash cans, as there's a possibility they'll be collected as unwanted items if left near them.

The room is located in the Shinjuku area, and the bathroom is not very spacious. It is very close to Exit C7 of Shinjuku-Sanchome Station, so it seems to be in a good location for visiting Shinjuku, Harajuku, Shibuya, etc. Luggage storage costs 500 yen.

This will do the job if your only goal is to stay overnight and explore Tokyo. Note that they don't offer the Takkyubin service, but the Family Mart next door does.

Even though checkout was at 10:00, we were charged an extra ¥1,760 when we left at 10:55. There is a strong smell of dampness in the hotel corridors and rooms. The windows are frosted, so you cannot see outside. A strange odor filled the room when we turned on the air conditioning. The receptionist displayed an extremely poor attitude. They had a combative personality. I recommend looking for alternatives.

It smells unbearably bad. Everywhere is carpeted. You could stay in other hotels for the same price.

The only good parts of this hotel stay was the location and (comparatively) the price. The room I got smelled so much of cigarettes, even though there's a "non-smoking" sign on the door. The bathroom also smelled of mold and maybe the pipes (?) and was so small I couldn't turn around to get in and out. The beds were very uncomfortable too. And, as we were checking out, we wanted to store the luggage for an hour or so while we went to get food. The hotel wanted to charge ¥500 per piece of luggage! If you are really committed to the location, it may be worth it.

The front desk people are so kind, so understanding. They also loaned out umbrella for us to use each day. It not a Five Star hotel but its Five Star for what you paid for, for only 11 minutes walk from the Shinjuku station and shopping area, for how quiet it is every moment of the day. The room was small but the 2 twin beds were very comfortable and spacious for two of us. It gave us such a good impression of Japan. I would stay here again next time.

I had booked a smoking room, but on the day of my reservation, the front desk staff gave me a mysterious notice saying that the Tokyo Metropolitan Government had told them to increase the number of non-smoking rooms and that I would be offered a non-smoking room. Even so, they could have contacted me in advance, couldn't they? What was the point of giving them my phone number? Honestly, it's not about the quality of the hotel itself, but I was looking for a room with a smoking section, so I was really upset even before I checked in, including the attitude of the front desk staff. I will never use this hotel again.

Great spot, you can totally walk to Shinjuku where all the fun stuff is. The rooms are tiny, but the staff is super helpful and friendly. They even helped me send my bag from the hotel to my next one in Osaka.

I stayed here alone for a business trip. The hotel room was small, but it was fine for sleeping. It is a bit far from the station, but it was quiet because it is in a residential area.

Location is great but our room was dirty and a lot of black hair and dust on the floor ! Some Staff’s nuce and friendly and speak English but some unfriendly and not patient to answer a basic question, at least ask your receptions to learn some basic English or don’t advertise online this hotel for tourist

I've stayed in over 40 hotels in Japan, but this is the worst service I've ever experienced. The front desk staff member, with short hair and a square face, had an extremely bad attitude; she was intimidating and seemed grumpy. Without any explanation, she took my identification card containing my personal information, and I had no idea what she was going to do with it. When I was filling out the paperwork, she slammed the documents and pen down on the table. Furthermore, the room walls were thin, and the soundproofing was extremely poor. I will absolutely never stay at this hotel again. I’ve stayed at over 40 hotels in Japan, but this is the first time I’ve encountered such terrible service. The front desk staff member, who had short hair and a square face, was extremely rude. Without any explanation, they took my ID card, which contained my personal information, and I had no idea what they intended to do with it. When I was filling out the paperwork, they slammed the forms and pen down on the desk. Furthermore, the walls in the room were thin, and the soundproofing was extremely poor. I will absolutely never stay at this hotel again.