Van der Valk Hotel Liège Congrès

Four star hotel with youth hostel service. I was given a room with a defect climate control. When I told the receptionist that night, I was told it was too late for anything to be done. The next day I had to negotiate to get a new room. When I asked to speak with a manager, I was told that no one would be there all weekend and to email quality control. I still have not received a response. In addition to the AC not functioning in room 921, the glass to the bathroom window was missing and the towel heater was also broken. Some other issues with the hotel is that the gym and sauna are closed on the weekend, the jacuzzi only has freezing water. The sauna is also really tiny even though the spa area would have enough space for a bigger sauna. The staff is also really stingy with getting any additional towels. When talking to the receptionists no one wants to take responsibility and they seem overwhelmed by the large hotel and few staff. Avoid the trap of a seemingly beautiful hotel with lots of bad surprises. Update: I finally got a response from the hotel offering no type of remedy. Please see attached screenshot

Very disappointed by the service on the terrace; we felt like we were literally bothering the staff. If I had known, I would have advised my colleagues to choose another hotel for their business trip. We are so proud of our city of Liège; it's a real shame. The hotel itself is fantastic, yet the experience was marred by this attitude. Unacceptable in such a beautiful establishment. 🙄

The main courses were more impressive than expected; they lacked that certain something, and everything took longer when there were more guests. Seating and menu selection were quick, but then things dragged on; even empty glasses weren't noticed. Breakfast, however, was perfect, with something for everyone. Everything was fresh and delicious.

Room was good and spacious no complains about the facility, but night receptionist Mr Sérgio Lacroix Pimenta was extremely rude and made some racist comments during check in. On top of that, when coming back to the room at night, got physically barricaded in aggressive manner (in literal sense) by same receptionist who forbid to take the elevator until he verified in his system our identifies (physically running to block the entry). I understand that people might be tired working at night, but such level of aggressiveness I have never experienced in any hotel - as if he is handling criminals. My suggestion - make sure to check in earlier so that night staff is not welcoming you to the hotel

We spent two nights at this hotel and felt very comfortable. The room was spacious, clean, and beautifully furnished. The bed was great, and the room was quiet. The breakfast was the best I've ever had in a hotel. Highly recommended!

Hey, when I was sleeping, it was 4, cool.

Checked in. Nice rooms. Went to the bar/restaurant. Sat at the customer service side. Ignored. Flagged a bar tender. Got some beers. Tried to order food; got deferred to a waitress. Fine, good food, received promptly. Continued to be ignored by the bar service. Asked a bar back for help - nope. Finally bartender came back. Got attention from a senior server and got some help for coffee and a pizza box - which was tossed at me. Bar service SUCKED. They should not have bar stools, much less refer them to us, if they don’t intend to provide service at the level of this 4 * hotel.