TOC Hostel Barcelona

I’ve stayed at Tok Hostel Madrid, Seville, and this branch. Madrid had the best location, service, and room condition. Seville was smaller but more comfortable, and this one seems to be the worst... First off, the water pressure is incredibly weak; it alternates between hot water for a few seconds and lukewarm water for a few seconds, so you have to dodge the stream as soon as hot water comes out. Also, the mattress is sagging so much that my back hurts a lot. I stayed on Bed No. 2, which seemed to be the worst. There is no railing, and it gets the most sunlight... Next time, I think I’ll just add a little more money and stay somewhere else... + I was assigned to the second floor at all three places, but the Madrid branch was the only one that actually switched me to the first floor... T_T I just can't understand their system...

The worst hostel I've ever stayed in

Nice and clean, probably the best hostel I ever stayed so far. Great location. I was in 6 shared bed room we had our own shower and toilet. Each bed had it's own locker (you need your own lock) and space for toiletry under the sink. Staff on recepcion 24/7. I really wanted to give this hostel 5 stars review but they did a mistake.... I booked 4 nights, Friday - Tuesday. On Sunday I came to my room and everything was gone, all my stuff, my luggage, every locker open and empty. I came to the recepcion, waited in a line X minutes just to find out that they changed my room without telling me! Noone informed me about this, no information about it when I booked in, no message over booking app, nothing! They broke my lock on my locker (I asked for a new one, they didbn't have any in stock so gave me 10€ instead so I had to go to the city and get a new one myself) and packaged all my clothes into plastic bags and left on reception. I gathed all my stuff, plastic bags and went to my new room to unpack just to find out that they packed the things wrong! Some of my things that I had locked in my locker was in the plastic bags but some were missing and there were random things of other people! So I went to the reception again where I returned things that were not mine and asked for the rest of my stuff. It was in two other plastic bags together with other people's things! As apology they gave me free breakfast for one day.

They don't respond to WhatsApp email or phone calls I have been trying for a month now absolutely horrible customer service. DON NOT STAY AT THIS PLACE IF YOU WANT TO BE TREATED LIKE A HUMAN BEING!!! 🤬🤬🤬👎👎👎👎👎👎👎👎

Nice

The reception reception team is incompetent. Niko is laughing instead of apologising. They cannot even make a valid key. Total comedy of incompetence. When I asked the name of the manager and his context details 4 people at reception pretended they did not hear me. DO NOT STAY HERE.

Awefull customer service. Instead of finding a solution or apologising for a delay Niko makes a sign like he swipes a fake tear. 1 star review. Never come back. You also have to pay for language storage - for 1 small bag 6Euro

I only stayed one night. The dorm was okay, and the common areas were too. However, the bed was so bad that I woke up with my back and rib cage completely locked up.

Although full booking and payment through Agoda from 7-12 May, 2026, I have never had a chance to stay there. I book a combo of hotel + flight. However, my flight was delayed (the connecting one), which led me to arrive 1 day as it should be. They cancelled the booking by themshelves, said them I did not reply their reminding message while I was physically on the plain. Room was cancelled, money was took, they kicked me out as the room all full book and non-refundable. Both Agoda and TOC hostel, none of them wanted to show empathy or act like human while it absolutely not my fault. I did show up and I was not a pilot drive the plane.

Unfortunately, my experience at TOC Hostel Barcelona was quite negative. Besides the constant problems with reception service, including communication difficulties, lack of understanding, and embarrassing situations during check-in and guest support, the hostel's facilities also left much to be desired. The bathrooms were not clean, the shower leaked, and the handles were broken and loose, demonstrating a lack of maintenance and care for the space. As a tourist, I expected more professional service and a minimally comfortable environment, which I unfortunately did not find here. I do not recommend it.