Hilton Garden Inn Luton North

Enjoyed the breakfast and the staff, especially Arc was very attentive and friendly. Enjoyed the variety offered and their waffles are really good! Wish that I could have experienced their afternoon tea but I was told they no longer do that.

Very good service with friendly staff, especially Maria she is magnificent and looks after you very well

First, I would like to say that we are great advocates of the Hilton group and stay with them many times. We had a pre-flight stay and park and returned with a booking for 28-29 March arriving early hours of 29 March. Pre flight was very good, however, on returning and arriving at 03.30 hours my booking price had increased by £10 from £137 which had been booked on the app and confirmed. The reception staff were charging us for the night of the 29th. The room was most uncomfortable, beds very hard and the pillows should have been discarded. They were so thin and as any housekeeper would know that a pillow which hangs over your arm is useless and unhygienic. Having got to bed at approximately 04.15 hrs we were woken by people banging on doors in our corridor at 06.30. The most disconcerting was the breakfast area and food. Whilst we were met by a very nice host and advised to order our eggs, and help ourselves to the buffet. The eggs were fried very hard for which we made a comment. The chef told us that we should have asked for them soft, so it seems it was our fault. More disturbing were the 'guests'. One man slouched over his drink was asleep and looked very dirty. He left the room a couple of times to have a cigarette outside only to fall asleep again. His t-shirt stated that he was Ukrainian. Other families had children, one who ran around the restaurant and constantly filled their table with food. There were two other families who behaved in a similar fashion. Had I not had such an awful stay and overcharged I would not have felt put out that these families were non-paying guests. Whilst I'm sympathetic to their causes I did feel uncomfortable. When I asked the reception who they were they said they "did not know what to call them". To conclude, the stay was abysmal, the worst. I have emailed the hotel twice and asked for the general managers name but to no avail. Last week I emailed Hilton Head Office and am still awaiting a response. My advice is do not stay here it is woefully below standard.

Undecorated corridors. Almost all drink in the bar unavailable. Shockingly poor cooking. Worst Fish & Chips I’ve ever had. Creaky bed. They’ve been closed for a year, only reopened 3 weeks ago. They really shouldn’t be open yet. Next time we’ll go to the Courtyard up the road.

I have book afternoon tea for me and my mom, and was wonderful 😊 Waitress working was lovely with us Coming back for sure! Only set back for us was the cakes over sweet we couldn't eat.

Can't fault this value for money. Excellent service everyone is very helpful and friendly. We had an excellent night's sleep the room was lovely and clean. We ate in the restaurant last night and was lovely and we thought it was good value for money. We are doing the meet and greet at the airport and we thought with the room itself and parking for 5 days it is excellent value.

Beautiful hotel with friendly staff on the Doncaster race course. Beautiful clean rooms with everything you need. Just missing a couple of biscuits to dunk in the tea xx

Friendly staff, comfortable room, a little overpriced for area, not much atmosphere. Fairly clean. Suited a purpose.

Booked through Groupon deal £20 for a sparkling afternoon tea for 2.. I expected it just to be one glass of prosseco each but we also got unlimited tea and coffee too( not just regular coffee either , Latte, cappuccino, etc were also on offer) Sandwiches were lovely and the cakes were gorgeous such a good variety as well as scones with cream and jam! Staff were all very friendly and couldn’t do enough for us! Will definitely be using this deal again ⭐️⭐️⭐️⭐️⭐️

We held our annual health safety and training day in the Shires Suite. The facilities were great. The food was excellent and the staff were very flexible with timings.