Royal Torarica

Bad service, arrogant, way too expensive, never ever again, waste of time

Good hotel, beautiful garden, and nice pool. I was disappointed though because I wanted to play tennis, but it turns out they now have Padel instead of tennis (this has since been corrected on the website). The view might be a bit less impressive because a significant expansion is being realized towards the river (construction work is expected to cause some inconvenience for a while). Decent breakfast, although at Torarica Resort (free with a Royal stay, but you do need to reserve now) there still seemed to be more options during our stay (they did have eggs with bacon, oatmeal, and more fruit). It is nice to have breakfast there too, of course. Royal was quite pricey, the air conditioning cannot be turned off, and nothing can be opened in standard rooms (we even had to move due to the very cold and noisy air conditioning on room 4310). However, we did receive a dinner voucher as compensation for the inconvenience.

It's wonderful to come here during the holidays, especially with family. I spent the weekend here and the experience was fantastic.✨️

Centrally located, with far too high expectations. The assigned rooms didn't offer the option of opening windows or a balcony. After paying an additional fee, I was assigned a superior room. The description "riverside" turned out to be inaccurate, as the view was obstructed by vegetation or a hotel under construction. Furthermore, the housekeeping staff left much to be desired; I had to repeatedly request refills of coffee pods and/or water. Furthermore, the terrace wasn't cleaned during my two-week stay. The room was equipped with a television, but the selection of local or international channels was limited. In the middle of the night, I had to contact reception because of noise pollution caused by another guest's music on the balcony, which was clearly audible downstairs. The in-room safe malfunctioned twice: the first time due to a corroded battery, and the second time I had to remove the batteries myself, also in the middle of the night. The hairdryer in the bathroom wouldn't turn on either. The breakfast was excellent, as was the "Royal" service of the staff in and around the restaurant and at the reception.

The quality has drastically declined; they have no proper control. The room we were given on the first night was so noisy due to a new disco nearby that sleep was impossible. After complaining, we were given a different room, but it was another sleepless night, and according to them, this is a known issue! Clogged drains and room service have deteriorated significantly; it's unclean and unprofessional. Towels and water bottles were missing, and sometimes we had to complain because they had forgotten to clean. We didn't have any change in the till and were told to come back in the afternoon. Towels were sometimes missing at the pool. The staff is doing their best, but they are understaffed, and there are major management flaws. Since I was used to the high standards, I am doubly disappointed, especially considering the price of €185 without breakfast. I hope things improve, as I really appreciated it until now.

On January 28th, we had a wonderful time at the bar with Gino, who, despite all the rain, managed to make the sun shine with his excellent service.

The bartenders were very friendly ❤️💯 the music and the atmosphere were great 👌

Had NYE dinner there. Food was tasty. Service was good.

I spent four days there with my family. The rooms are nice, the bedding is excellent, the service is good, and the setting is superb. The breakfast is plentiful. I highly recommend it.