Villa Copthall

Disappointing stay: Value for money ruined by poor service and organization Family stay (8 people) of 5 nights in August 2026. We stayed 5 nights as a family (8 people) at the Villa Copthal. While the hotel's price was attractive and the only real positive aspect of our stay, the overall experience was unfortunately marred by numerous problems, both in terms of the restaurant and the accommodation and service. What makes the situation even more incomprehensible is that the hotel wasn't even full: for the first two days, there were only 10 of us in the entire establishment (our group of 8 and another couple). A family of 5 or 6 people only arrived on the third day. Despite this very low occupancy, the service proved to be completely chaotic. Family stay (8 people) of 5 or 6 people. Unacceptable billing issues: This was one of the major drawbacks of our stay: my mother was billed and charged three times instead of once for the same payment. Unfortunately, this isolated incident is not the only problem: other guests we met at the hotel also experienced unjustified double charges for their rooms. This is a very worrying lack of professionalism and administrative rigor. Chaotic dining and unprofessional service: From the very first evening: Confusion arose regarding the restaurant's closing time (the waitstaff and kitchen staff contradicted each other). Fortunately, the reception staff sorted it out, but the waitstaff subsequently demonstrated a blatant lack of training: serving a glass and a placemat at the same time to a group of eight, and repeatedly forgetting items despite simple requests. Extremely slow service: Expect to wait at least an hour for simple dishes like pasta or a salad for two people, even though the hotel was practically empty! The portions are also very small considering the prices (for example, slices of lasagna cost around 40 Caribbean dollars). The included breakfast was very disappointing: the organization is haphazard depending on the staff on duty. One morning, service took a full hour with unacceptable shortcomings for 8 people (not enough bread—fewer than 7 slices for 8—a very limited fruit selection, no jam, and watered-down coffee). The third day (with the arrival of the other family) was the worst: after waiting an hour without being served while guests who arrived after us were, we had to leave the table in dissatisfaction (video evidence available). As a result, we had to buy our own breakfast supplies for the rest of our stay. (Note: eggs and other extras are extra). Room maintenance and comfort: During our 5-night stay, the towels and sheets were never changed. Accessibility: We were traveling with our grandmother and were accommodated on the top floor, with the added bonus of a mezzanine to access the rooms. This was very difficult for her, and even tiring for younger guests. Therefore, it is essential to mention this if you are traveling with elderly or mobility-impaired individuals. Customer Service and Management: Despite all our mishaps and financial errors, no compensation was offered, only apologies. A kind cook had promised to personally take care of us the following day, but unfortunately, this did not change the outcome of our stay. Transportation: The shuttle/transportation service offered by the hotel is excessively expensive. We strongly advise you to use a local transportation provider. Positive Points: The hotel's price, which remains affordable, is the only aspect we found acceptable. In summary: It's a shame given the potential of the place, but between the completely disorganized service and catering (even though the hotel was almost empty with only 10 guests at the beginning), the lack of room cleaning for 5 days, and especially the serious billing problems (triple charges),…

We stayed at the loft and the view was stunning. The room was clean, very comfortable and the service was great. Will definitely be back

Enjoyed my time

Would not recommend. Please change kitchen staff immediately as the prior interest to this place came from good reviews of people who’ve been there before but right now it does not seem to be carrying on the good reviews of the past.

The best service anyone can asked for when staying in Dominca