Hotel Río Malecón

I made an online reservation through Super.com and paid via PayPal. Since the card was in my sister's name, the main guest's name was changed to hers. So I called the hotel, and a man who said his name was Adrian, very rudely, told me to contact the platform where I made the reservation and have them change the guest's name. I did so, calling a US number, and they told me I could easily resolve the issue with the hotel by explaining the error in the main guest's name. So I called this Adrian guy again, and he told me no, that if that person didn't come, they wouldn't give my sister the room. I don't recommend this hotel; it's a terrible place with this kind of treatment of customers. Be careful because they will steal your money.

Excellent service! The receptionists are very friendly and make your stay very pleasant. The room cleaning and the room itself are spotless. I highly recommend the pool; it's very relaxing. I would definitely go back! 💗

Terrible service. We stayed one night and never had water to shower or flush the toilet. We had to improvise and use water from a leak by filling the bathroom trash can. We asked for a refund and they refused. (2026 review)

Everything was excellent, you just have to look for parking or pay for it nearby.

When we booked, no one told us that tipping for the housekeeping staff was mandatory, payable in cash at reception, even though the staff leaves an envelope in the rooms. It's a complete rip-off. $60 per day per guest, NOT per room. If you don't pay, they block your room. Imagine our surprise when we arrived and found all our rooms blocked! Our belongings are inside, and they won't let us in, even though the room was paid for. The manager sends the poor receptionist to handle complaints, but she locks herself inside and refuses to speak to anyone. We were a large tour group, and she never spoke to us again. We'll never go back.

An excellent place with a prime central location 👌🏻

Honestly, the hotel surprised us. The value for money wasn't just good, I'd say excellent. It combined everything a guest could want: cleanliness, beautiful facilities, a great location, and above all, warm and friendly service. There were always smiles, greetings, and excellent treatment from all the staff, especially Rosario at reception, who was very helpful and pleasant. After this experience, we'll definitely be back. 10 out of 10. We hope they continue to maintain this level of service and facilities.

This is a beautiful hotel in an amazing location. Already planning our next visit!

We were completely satisfied with our room, which offered excellent value for money. We stayed in room 207, with a balcony overlooking the street and access to the inner courtyard. The bed was very comfortable. The restaurant and the hotel are highly recommended: the service is excellent and all the staff are particularly pleasant. We will definitely return!

Excellent service, I highly recommend it, especially Miss Melina, she provides excellent service.

My room was the first one on the right. There are french door that open out. There is just one thick blind so its difficult to get out when the blind is down. When the blind is up, everybody can see inside your room, the entire room. I couldn't put my blind down when I left and came back that evening and everybody could see inside my room. I had one light on and it was dark outside. I felt an invasion of my privacy. There was nobody at the front desk to help. I was charged twice for the same 2 nights through Booking.com. The reservation said I needed to call the hotel for the refund of the duplicate charge. The hotel wouldn't work with me on the refund. It took so long to get this solved.