Hampton Inn & Suites Bismarck Northwest

Katrina went above and beyond in a way that truly sets the standard for exceptional hospitality. Even though her hotel was fully booked, she didn’t just turn us away. She took the time to help us find a place to stay, making sure we were taken care of when we needed it most. That level of kindness, professionalism, and genuine care is rare. Her knowledge of the area and her willingness to go the extra mile turned what could have been a stressful situation into a positive experience. It’s clear that Katrina doesn’t just do her job, she embodies what great hospitality is all about. Because of her, this hotel has earned my loyalty. It will absolutely be my first choice every time I come to Bismarck. Thank you, Katrina, for your outstanding service. You made a lasting impression!

Very nice very clean and friendly staff

The room was fine. The reservation system and billing were horrible. The process to correct billing horrible.

The first night was wonderful, i was able to get some sleep but the following evenings were truly awful, they had children running up and downs the stairs, hallways, and up and down the elevator. My husband kept answering the door since someone kept knocking and running away…, my husband dis see a staff who asked him if he “seen some kids” she stated “YES” they went towards e stairs, then proceeded to let her know what was happening. The staff stated she was trying to locate them. This continued until about 4am. We had just lost our daughter the day after Christmas, had gotten sick from doing services and working. We were really needing a restful few days away and this was not it. Sadly, when I explained to general manager, Regina Flowers, she stated that if I ever stayed in a hockey hotel that I would know what it’s like. And had a very reserved reaction to my concerns. Then stated I should be used to it. She did say that she was going to do something with our bill which never happened. As a diamond member, I would expect to have the utmost concern and appropriate response. This is truly not the regular hospitality we are used to with the Hilton Brand.

Beds are pretty rough super hard also unlike every other hotel in North Dakota my room didn't have a Bible in the bed side drawer pretty bummed.

Great value, very clean, wonderful staff

Lisa and Katrina were outstanding employees they went above and beyond to clean up the mess I made in the lobby.

We have stayed here a couple of times. The front desk staff is friendly & greeted us warmly. (It felt like the staff likes their jobs) Both times our rooms were clean & didn't have any weird smells. The breakfast was clean and well stocked. It is easy to get to I 94. My husband used the fitness room and the equipment worked fine. The parking lot was well lit. We would stay here again.

You HAVE to ask for a fridge in your room is you want one. Stayed here twice in the past few months - first visit was BEYOND any of my expectations, everything was perfect / second visit had no fridge, musty smell, screws hanging out in the bathroom, pretty icky over all. This hotel MUST be going through renovations, so hopefully ALL rooms will be as nice as my first!

Not a bad place. Easy access to the highway. The perfect place if you enjoy an extra firm bed.