Best Western Plus Mill Creek Inn
Готелі біля Best Western Plus Mill Creek Inn
via Stay22Про це місце Best Western Plus Mill Creek Inn
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Dylan is unprofessional night crew has a bad attitude can’t believe how unprofessional someone can be at there job I understand front desk clerks a low paid jobs but people shouldn't be disrespected for having concerns… night time maintenance outside a room at 11:00 should. It be a thing this was ridiculous will be reaching out to corporate about this and seek that Dylan should no longer work as a customer facing employee with an attitude like his…
Wonderful service. Very clean. Great Denny's breakfasts.
I did a phone reservation in mid-June for a 2-night stay Aug 21-22. I asked the agent, at the time of booking, to repeat the total for the 2 nights (less taxes) & was told $270.99, which I recorded. I received a confirmation e-mail, confirmed the dates, but didn't read the fine print at the bottom as I had verbally confirmed & written down the rate over the phone with the agent. (One of the fine print details of the e-mail was a "Flexible Rate." It quoted a price of $612.42. Eeek.) Well, they ended up putting us in a suite (which was actually very nice) upon arrival & the charges, after check-out, came just shy of $600! I figured it was partly my fault for not reading the confirmation e-mail, but decided to call the hotel and see if they wanted to redeem the situation because the amount was just such a big discrepancy. Misty, the morning manager did a partial refund. Then, corporate closed the gap and refunded the rest minus taxes/fees. I am very pleased with how they fixed this mistake. (They had the booking phone call recording & were able to confirm the details.) Had they not made it right, I would be leery of Best Western hotels. Bottom line: Always check the details of your confirmation e-mail. Best Western cares about their customers & is willing to make things right when there's a discrepancy.
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Останнє оновлення: 2 листопад 2026