HIV Alliance (Salem office)

Great resource for the Salem, Oregon community if you need support with addiction management, harm reduction supplies, and other community information regarding recovery. The staff is incredibly supportive, non-judgmental, and dedicated to meeting people where they are at. They offer vital, life-saving resources in a safe environment. Highly recommend checking them out if you or a loved one needs assistance.

They have helped me out so much thank you!

Great group of people

having been a client of HIV services in other locations, I have been consistently dismayed by my experiences with the Alliance. when I was suddenly and violently unhoused and reached out to become a client so that I could get a referral for emergency housing assistance, 6 weeks passed and I never heard from anyone. by the end of that 6 weeks, I had found and secured housing but needed rental assistance for the move-in (the $2000 deposit wiped out what little I had saved from disability payments). I made certain to reach out to the Alliance almost a month in advance of my move-in, to comfortably accommodate intake and paperwork. I had to hound my caseworker to get the smallest scrap of update and, after 3 weeks of waiting and with about one week til move-in and no communication, I escalated to filing a grievance. I heard from Renee, the executive director, pretty quickly and was able to get everything secured, with a promise of improvement. most recently, I was contacted by someone at the Alliance to schedule a phone intake with a nurse. I scheduled the appointment for approximately two weeks later. between that call and my appointment day, I received an unpleasant and vaguely threatening letter from the nurse saying that I needed to call and schedule an appointment. as I already had it scheduled, I disregarded this letter. the day of my phone intake came, I was ready at my appointment time, and never heard from the nurse. this organization has serious systems-level service issues that put already marginalized people at further risk, and they're the only organization in my area that serves people living with HIV/AIDS. I understand that monopolies tend to foster disinterest in improvement, but it's unacceptable that the Alliance is so grossly disorganized.