هوليداي كلوب تورون كاريبيا

As many others have written, the place could use a little upgrade, a bit run down, a run down place. The pool area was surprisingly small, but my 3 year old enjoyed the children's pool. Breakfast was pretty basic, chaotic due to the number of people. Otherwise it was very peaceful, we had dinner in the spa and the restaurant. We were on a sightseeing holiday and at this price it was ok, I wouldn't go at the standard price, it's way overpriced for the level.

The room was not cleaned properly. We found hair and other small debris all over the room. It was also really hot in the room – the temperature was 28.5°C according to the meter. We mentioned this when we left and the receptionist told us that there was no air conditioning. The heat made it very uncomfortable to sleep.

Room dirty and moldy. Very bad indoor air, makes your throat hoarse. Cleaning is poor and there is dust & dirt. Lots of black mold in the washroom. Friendly service.

A bit run down but otherwise a nice hotel. Breakfast and spa are a plus.

The hotel and spa are in need of both cleaning and renovation. Dirty sheets, walls/furniture full of splatters.

Cozy place. The hotel room beds had too hard mattresses though. There were two of us and both of us got back and hip pain on the mattress. The hotel bathrobes are clearly intended for people of normal weight. They were too small for us, as they seemed to be for many others. Luckily we had our own towels with us.

Everything in the spa worked and was clean, even though the hotel was full, so there was plenty of room to swim at all times and it wasn't crowded. We were in apartments that were new and air-conditioned. The place was starting to have a bit of a "Puuhamaa" feel to it, meaning everything was starting to look worn out and had seen its peak a couple of decades ago. The biggest shortcoming was the number of services - several restaurants but only open part of the day. On Midsummer's Day, we couldn't get any food at 11:30, so we had to leave the area. There is no pool bar or even a lobby bar at all, you have to do without ice creams and refreshments. And the great Captain Hook ship/restaurant was completely deserted.

Service can ruin everything! Families with children beware! Room on the villa side. The room is a basic large room that meets modern standards. We were also prepared for the age of the spa and everything was fine. We traveled as a family, so everything rolled along with our 3.5 year old son. Everything was fine, UNTIL! The spa had a nice treasure chest with lollipops and “gold coins” for children. The child looked every time the other children took the articles from the chest. We said that when we left, he would get them too. When the time came, we went to the chest where no one was. The boy happily and kindly took one of the products on offer. At this point, a middle-aged “pool boy” appeared from somewhere in his booth and started shouting that they were prizes for a word game. A word game that is not suitable for a three year old. I politely told him this. Well, this middle-aged gentleman wasn't interested in that, but in his excitement he ordered the three-year-old boy to put the lollipop back in the box!! Of course, my politeness also ended and I told my son to put it back and get him his own somewhere because the nasty uncle doesn't want you to get it from here. Well, I overcooked myself but I remained calm. After this, this "customer service master" still looks straight at me and tells me to close the box. I stared back and he repeats the order. At this point, I want to remind you that I'm on the go with my three-year-old son. I felt it was best to close the box and leave, because I didn't know how confused this pool boy was. On the other hand, it's good that the boy also gets experiences that there are nasty people in the world. So, the matter could have been handled happily and without being very threatening. We would have gladly returned the products happily too. We went through the situation and after some wondering, he was satisfied with the treats we bought. Unfortunately, not everyone always has the opportunity to make up for these experiences. I don't think we'll be back here after this experience.