Hôtel Mercure Toulouse Centre Saint-Georges
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What a disappointment! We booked a room for three adults. We knew the third person would be sleeping on a single sofa bed, but the mattress was incredibly thin. We could feel the bars. We asked at reception if it was possible to add another mattress. Two very friendly young women told us there weren't any and that there were no more rooms available. They said they would speak to the manager about the problem. No one ever came back to see us. We had to slide the large bedspread under the mattress to be able to sleep. Needless to say, I had a terrible night. The next day, we spoke with the manager. A very unpleasant man, completely lacking in empathy. He reiterated that it was a sofa bed, as specified in the booking. True, but for a four-star hotel, we didn't expect such a low-quality mattress! Just like serving wine in plastic cups on the hotel bar terrace. Surprising for a four-star hotel!
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Last updated on 13 أغسطس 2026