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The place is beautiful, and the lady who greeted us was very friendly. My two-star rating is due to the nighttime service. At breakfast, the lady who works the night shift treated us rudely, making unpleasant gestures and not even saying hello. She was disrespectful. The rest of the staff was very kind.

We stayed with a karate group! And our only complaint is about the service provided by the woman who works from midnight until breakfast! She was rude, gave rude replies, and had a terrible attitude. We would arrive with the children at 6 AM from their activity, and she would start pacing back and forth. She would open the window where the children sat! Or where the parents were sitting! We explained our schedule to her; the hotel knew what we were going to do and everything. She offers a kitchen service, but we weren't allowed in the kitchen until after breakfast! On our first day, we went in to get water for our thermoses, and she was very rude, saying we couldn't go in, that we had to ask for anything we needed at the bar. Her service was awful! Because everything else was excellent. We stayed for four days, met four of her employees, and she was the only one who treated us this way. The rest of their attention is a 10 out of 10.

Our stay was very good. We were a group of 25 people, mostly children and teenagers, and we want to highlight the excellent service from the staff in the morning, afternoon, and evening, who were always very helpful. They even congratulated us on the children's behavior and respect. The facilities were immaculate: a very warm, clean, comfortable, and well-maintained place. Our only complaint was that during our four days, we had some issues with the person on the night shift. On several occasions, we found her sleeping on a sofa in the common area, and once, she got annoyed when we wanted to use it because she was resting there. We believe that this situation doesn't reflect the excellent service we received from the rest of the staff. Aside from that minor issue, the experience was very good, and we appreciate the attention we received.

A wonderful place with an excellent location. Very comfortable, but unfortunately, the service from the woman on duty until 8 am was not pleasant. She treated the children very badly, opening the windows for us even in the cold. Her service was terrible. The other staff were very attentive and respectful. Unfortunately, we left with a bad taste in our mouths because our group is very respectful and responsible, but this woman made us feel very uncomfortable. She didn't let us use the designated areas of the reserve, and her priority was sleeping. I hope things improve because it's such a beautiful place that deserves such poor service.

It's a beautiful place. We traveled as a group from a karate dojo, and our only complaint is about the service and attention provided by the woman on the night/early morning shift. When we returned from our first training session at 6:00 a.m., she greeted us with a sour face, seemed angry, spoke rudely to the children, and denied us services that had already been agreed upon. We were scheduled to have breakfast with her staff, and it was truly uncomfortable.

Wonderful stay. I was there for 3 days. I'm so grateful for the hospitality from the very first moment, the advice, and the birthday wishes. I loved the hostel; you can tell it's made with a lot of love, it's so welcoming. I'll be back.