Hidden Door
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Had a wonderful time here must come back to this place
Fun place especially for Sunday Funday
I’ve been coming here for years after friends first recommended it to me, and up until now I’ve always had a positive experience. Unfortunately, what started as a relaxing Sunday outing turned into one of the worst customer experiences I’ve had. On Sunday, May 24th, between approximately 3–5 PM, a group of friends and I visited for drinks and spent a considerable amount of money, as we typically do when we come here. As we were leaving, I briefly held the door open for friends exiting behind me while speaking to my partner about ordering an Uber due to the rain. Without warning, the door was suddenly and aggressively pulled from my hand by the security guard stationed outside. When I turned around, he immediately responded with an attitude. I explained that there was no need to be rude toward a paying customer. He claimed he had asked me three times to close the door, but I genuinely did not hear him. I even stated that had I heard him, I would have closed it immediately and apologized. Instead of de-escalating the situation, the guard continued speaking aggressively and escalating tensions over what was ultimately a minor misunderstanding. At no point was I rowdy, disruptive, or causing a scene. What made the situation especially concerning was that he appeared to intentionally brandish his handcuffs and weapon in a way that felt intimidating and unnecessary during the exchange. This entire incident stemmed from something as minor as briefly holding a door open. Customers should not be met with hostility or intimidation over a simple misunderstanding. Security staff represent your business, and situations like this should be handled with professionalism, patience, and respect. I sincerely hope management addresses this issue and provides additional training on customer interaction and de-escalation, because experiences like this reflect poorly on an establishment many people have supported for years.
Usually a good experience here. Sunday 5/24 the front bartender didn't want to understand our order and called security. Totally unacceptable, no threat just a question, and he escalated. This is unacceptable and needs addressed from management.
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آخر تحديث في 4 أغسطس 2026