Excalibur

There is no service here what so ever. You have to check in on your phone and there computer. So good luck. And once you check in you have to figure this huge place out by your self while getting hustled by ppl trying to sell you stuff. Beds were ok not bad not wowza. Have to use room key to use elevator. Place is old for the rooms. And if you need water or a drink, bring your piggy bank. I know it’s Vegas. But they should offer some discounts if you are staying there on that type of stuff. I stayed 6-1-26 till 6-4-2026

I found the working staff little rude, but the hotel as far as infrastructure is concerned, is good.

Its an old property and the rooms are not that great. Its right at the entrance of the strip and OK location.

A good choice for accommodation

Stop getting rid of people! I'm sick of technology taking over! Also please dust above the headboard. Besides that everything was fun and amazing!

I had a very disappointing experience at Excalibur Hotel in Las Vegas on June 2, 2026. While waiting in line to check in, an employee told me not to stand in the long line and instead use the self-service kiosk. I followed the employee’s instructions. I inserted my ID, completed the payment, and the kiosk indicated that my room was being prepared. However, the kiosk never returned my ID and did not provide a room key. I approached an employee for help and explained that I had already checked in, paid for the room, and was simply trying to retrieve my ID and room key. Instead of listening to my situation or checking what had happened, the employee immediately yelled at me to get back in the check-in line. When I politely asked why I needed to stand in the long check-in line when I had already completed the check-in process, another employee was called over. Both employees loudly told me to get in line and spoke about me as if I had done something wrong. This was extremely embarrassing, especially because my 7-year-old child was standing beside me and witnessed the entire situation. I was not refusing to follow instructions—I was simply trying to get my ID and room key after completing the check-in process. Eventually, another guest in line informed me that because I had already checked in, I did not need to stand in the check-in line at all. I only needed to scan the QR code at a tablet near the front desk to receive my room key. After doing that, I immediately got my key. The most disappointing part was not the kiosk malfunction. Technology issues happen. The problem was that neither employee was willing to listen for even a few seconds to understand the situation before raising their voices and publicly embarrassing a guest. I expected better customer service and basic professionalism from an MGM Resorts property. This experience left me feeling humiliated and extremely disappointed. I will think twice before staying at this property again and hope management provides better customer service training to its staff.