City of Dreams Sri Lanka - Integrated Resort, Casino & Entertainment
Visitors frequently praise the hotel's beauty, luxury, and excellent service, with many highlighting the comfortable rooms and positive atmosphere. However, some guests have reported issues with the hotel concierge staff, describing them as unprofessional and slow to respond to requests.
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Wow
Nice place
Service of the hotel concierge staff is terrible, totally unprofessional. They take ages to check in and don’t bother about the customer requests.
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Last updated on 1 September 2026