Hilton Lanzhou City Center

I stayed three nights at the Hilton Lanzhou City Centre. It is a gleaming truly five star hotel with fabulous views of Lanzhou. The Lanzhou University Metro Station is a 400m walk from the hotel, Reception is the 51st floor, the restaurant is on the 52nd floor. The lift takes a full minute to go from the street entry to reception, which is enough for the earworm that is the jingle to firmly lodged. The pool and gym are on the 11th floor. The pool is long and makes for decent lap swimming. Don’t forget the bathing cap. Breakfast is excellent and I like that there is cold water available. The executive lounge provides great sunset views, but to only have one choice of beer available (Huanghe 2.5) is disappointing. That is my only gripe because all other aspects of my stay were great. My room was enormous with a separate couch and work desk. Likewise the bathroom was spacious with a separate stand-alone bath.

Spacious and well designed rooms,good breakfast, and the staff are friendly! Will definitely come here again when I’m in Lanzhou!

My recent 3-day stay in Lanzhou was nothing short of perfect, thanks largely to Sarah at the front desk. From the moment I arrived, her warm, friendly attitude and genuine concern for my experience stood out. As a first-time visitor to Lanzhou, I felt truly welcomed—almost like a guest in her own home. Her local insights were invaluable! She shared thoughtful travel tips only a Lanzhou native would know, helping me discover hidden gems in the city.

Stayed two nights in Hilton Lanzhou City Center and enjoyed very much the very good service, great food (breakfast, lunch, dinner) and excellent gym. The rooms are in general very relaxing however we stayed on one of the top floors and the temperature in the room could not be reduced (30 degrees end of Oct / end of Nov while outdoors rather cold already) - after one „sauna“ night we got another room which was at least cooler. The explanation given was not really making too much sense - as a master of fact this problem was well known to the management however as the hotel was fully booked that night they may not have too many options. Nevertheless a great hotel - English level of most of the staff might need to be improved if Hilton brand is supposed for international travelers as well …

The hotel is located in the central Lanzhou, adjacent to the great Yellow river. The interior (lobby) is well decorated and splendid. You can enjoy the great view of Yellow river and the mountains behind, as well as the splendid city view from your room. The room is spacious with clean facilities. I enjoyed the shampoo and soup bottles not fixed on the wall, of which i can easily use it while enjoying the bathtub. That is great, and is absurdly not easy to enjoy nowadays in other 5-star hotels. There were many choices and local cruises for the breakfast. The only drawback is that the air-con could not provide warming even though I set the temperature higher then the ambient temperature. It only provides cooling. This is a great and decent hotel you need to choose whenever you visit Lanzhou.

I just arrived today and I have to say that I am impressed so far. From the moment I stepped in to the ground floor welcome reception, to the fast and friendly check in on the 51st floor, to the wonderful room and decent food at the executive lounge, everything had been good so far. Most of the staff does not speak English well, but they always find a way to help. The only negative part is the frustratingly poor Internet speed. I gave up on it and I am using my own data now. Overall, looking forward to my 6 nights stay

There’s a reason this hotel has a rating of 5 stars from ALL reviewers except just one. It opened a couple of years ago during the time of Covid, so it’s really been open for business for about a year. The location is central and near a subway. The rooms are totally 5 star level with new everything and soft, comfortable bed sheets. We were lucky enough to get upgraded to a suite due to our Diamond status. It’s worth it to pay the extra $ if you can, as the suites are like being home with a spacious living room and large sofas, dining table and another big tv. The view from up high allows you views of the whole city. The water temperature of the pool was consistently perfect - around 28-29 degrees C. The sauna worked perfectly as well. Nice and hot! My wife used the 24 hour gym almost daily. I’m usually very picky when it comes to poor service or a room not having heat etc, but everything really worked perfectly. Rooms were toasty warm as I set the thermostat to 25-26 C. So much was automated like the curtains, and even the toilet. The top rises when you walk into the bathroom. The toilet seat is heated and it’s actually a bidet. Lanzhou is the hub of Northwest China. It’s the place to start a visit to the ancient Silk Road including 2 deserts, popular grottos and other places. The high speed train also stops in Langzhou. The breakfast buffet is as complete as you can imagine. Noodle station, egg station - chefs for everything! A great salad with good variety The Executive lounge also serves up fantastic food during Happy Hour. The Chefs are super friendly. Overall, you’ll be happy that you found this Hilton. It’s a great value for the money. Howard S.

The rooms are nice, and the location seems satisfactory. However, the idea of customer service seems to be an alien concept here. Here’s one example. I asked to extend our stay by one day because of a delay in our tour arrangements. The entire front desk team told me the unbelievable story about how it was impossible to do this even though there were available rooms. I asked them to try and sure enough after a half hour while I was standing in front of them, they concluded (no surprise) that it’s easy to extend a reservation. This level of incompetence should be an embarrassment to Hilton, and it seems to me that some management changes would be in order.

Food, room and general conditionof the Rooms is very appealing. In addition the service was always friendly and helpful and the houskeeping was outstanding. Entertainment at the Bar was always fun and relaxing after Work. For me the Best place to stay in Lanzhou.

Modern facility, opened for one year only, very conveniently located in the eastern part of Lanzhou city. Walking distance to: airport bus service, local food/restaurant street(s), subway station; great view of city: all rooms located in 32-52th floor of a modern highrise, top floor restaurant and bar has panoramic view); attentive staff; clean room ... all in all a great place to stay with Hilton quality.