Delta Hotels by Marriott Xi'an

Other guests smoking in the elevators and in the lobby right next to the front desk and employees just ignore despite the fact that this is supposed to be a smoke-free business hotel, not a gambling parlor. We got to the room late on our last night and our bathroom reeked of cigarettes. Then it started pouring into our bedroom. Obviously people are smoking in the rooms too. As a Platinum Marriott member, I couldn’t be more disappointed.

I emailed their manager Jacky to recognize the wonderful team especially Lincy. Lincy- she was so helpful and kind and if it wasn’t for her help I’d be stuck in another hotel. We originally booked reservations at the Four Points who neglected to tell us their AC doesn’t work for 30 days. I immediately connected with Delta and spoke with Lincy. When we arrived she and the manager took care of everything with such ease. I am so thankful to Lincy for all her help! Thank you also for the upgrade and breakfast. Queenie- who also was helpful and supportive. Thanks to her for helping us also. Ashley and I don’t know the name of the guy but they both helped me with finding a way to the terracotta museum. Thank you again to each of your team members. Please recognize all of them especially Lincy.

Very good and beautiful hotel. English continues to be a problem even at the reception. Large, clean rooms, with very good mattresses on the beds. Outside the center, but with a taxi you are in the center at a cost of no more than 3 euros!! The breakfast is very mediocre, but in general in China the breakfasts for the European are a matter of...

Great service, cleaning ladies for the room particularly nice and helpful. Good location close to shopping malls and MRT

My first Delta Hotels experience. Thoughtfully designed room and practical bathroom. As Titanium Elite, you can access the 24hr Delta Pantry, Happy Hour at Executive Lounge and Restaurant. Despite a hiccup in cleaning, the team quickly rectified it.

The staff are all working hard. Excellent value for money.