Playa The Center Long

Placed phone call received excellent customer service

Absolutely wonderful staff and people, I felt so so happy to be seen and connect with my community :^)

Very attentive and friendly. Thank you!!!! Wonderful staff

They don't care about your time or your feelings. Michael emails you weekly changes to a group. I finally get the nerve. He confirmed 7pm . I show less than 10 minutes early. . No one is there. The front desk tells me the group starts at 730. Stop wasting people's time.

The food Pantry Is awesome Thank You During these Troublesome crisis. 😇🐍

Everyone was very nice but at the end of the day if you can't afford it you're left alone unable to get the help you need. Is it their fault? No, they do what they can with the resources they have. But it seems like an organization whose mission is to serve the community should at least be able to provide you with resources for getting help somewhere else, especially when the barriers are financial. Sometimes it takes a lot for someone to reach out for the help they need only to find out that the one door that should be open to you, the community you are a part of, is also closed and you're on your own, just like you felt you were.

The absolute worst!!! I was recommend to come here because i needed some serious mental health counseling. This place has a TERRIBLE system regarding being reach out too. You can’t ever call DIRECTLY to speak with anyone & you have to leave a voicemail where they call you back with BLOCK NUMBERS & if they miss you by any means you can’t call them back or reach out & you have to wait WEEKS for another call from them. It’s almost as if they don’t want to actually help you. Some people have JOBS where you can’t run to answer the phone & the slow reach times. It took them almost 3 weeks AFTER my voice mail to receive a block call. Overall this place SUCKS!! If you actually need help find somewhere you can REACH THEM not the other way around. Stop advertising that you actually want to help ppl when they can’t reach you.

Do NOT book services here, they will NOT call you back. All these services they offer, they talk them up, make you feel safe and confident that yes, you finally have someone that'll help you on your journey who's in the neighborhood, and understands what you're going through. But no. They bail on you, ignore your calls, add you to the list of numbers they have for helping people that keeps growing. It leaves you feeling helpless, again. Not even your community has your back. Y'all need to do better. Long Beach is home to one of the biggest LGBT+ communities in SoCal. We should be there for each other and not have to struggle just to get a simple phone call back. This is truly a disappointing center who isn't there for their community enough. I couldn't imagine this center would be able to handle/help anyone in a crisis. Not without making them wait weeks for a call back first.

I have lived in the area my whole life. I have always been able to get the services I have needed. I am in my 70's.

I'm not sure why there are so many bad reviews here. This center offers free std testing like 5 days a week until 9 pm. You can walk in and get condoms. It is a great resource. Sometimes they even have essential health care products for free, they really try here

Not very kind to people of color here. Especially the ones apart of the LGBTQA+ community.