SLS Hotel at Beverly Hills

I recently stayed at SLS Hotel, a Luxury Collection Hotel, Beverly Hills for 2 nights, booked through Amex Travel, which included a free room upgrade, complimentary valet parking, and breakfast credit. The hotel is in a peaceful and calm neighborhood, close to Beverly Hills, which made the stay pleasant. My room was cozy, comfortable, and the service was good overall. However, I was disappointed that the room did not include a mini bar, snacks, or basic amenities, which felt unexpected for a luxury hotel. Also, both restaurants were not very impressive. Overall, the stay was decent, but there is definitely room for improvement.

Great hotel, in a good location, clean, hard to find anything to complain about, with very friendly service

I had an outstanding stay at SLS Hotel, a Luxury Collection Hotel, Beverly Hills. The room was absolutely massive, beautifully designed, spotless, and extremely comfortable. What truly made the experience special was the exceptional service from the staff. Everyone genuinely strives to keep guests happy and satisfied, and you can feel the attention to detail in every interaction. The location is also excellent, with many major attractions nearby, making it very convenient to explore Los Angeles. The hospitality, professionalism, and overall atmosphere made this stay unforgettable. Highly recommended for anyone visiting Los Angeles and looking for luxury, cleanliness, comfort, and top-tier service.

Friends staying in the presidential suite invited us to the hotel to come enjoy it with them. There are two beautiful living rooms separated by a dining room, and a big beautiful bedroom with a huge bath. Very nice digs!!

Huge fan of this hotel, concierge Brettany, and entire staff. Excellent food, cool gym, hip pool area,etc. Very cool vibe.

Where to start - This is supposed to be a “luxury collection” hotel. It is ANYTHING but luxury. Most of the staff are professional and nice enough, but his hotel has serious issues. I will not be coming back. First of all, this hotel isn’t conducive to getting great service. The service is terrible, nonexistent and slow everywhere. If you go on the rooftop to have a drink or snack, be prepared to have a single server trying to run th entire rooftop. You might wait 20 minutes+ to get basic things like a menu, place your order, get your check. It is INSANELY bad. Additionally, my wife is pregnant and has some dietary constraints. We ordered some food delivered to the hotel and they wouldn’t let us bring “outside food” to enjoy on the rooftop. LOL. Mind you, we also tried to enjoy a snack and drink on the rooftop earlier in the week and they were having a private party, so that foiled our plans as well. Another time at the roof, they were closed even though they were supposed to be open in the morning. Absolute shambles and unacceptable. This hotel also has very little general seating / lounge areas. It is basically nonexistent, unless you consider a few seats outside by the parking lot next to La Cienega traffic whizzing by at 200 decibels every second “lounge area.” Let’s talk about the gym Peloton bikes that are falling apart (safety hazard, btw), Tonal machines that NOBODY wants to use, etc. and a tiny free weight section where only one person can realistically work out at any given time. Literally, one of the worst hotel gyms I’ve ever seen anywhere. Completely NOT functional. Okay, now let’s talk about the parking. $75/night just to park your car. This is even higher than what it used to be. Insane additional hotel fees and charges - you’d think this is a dying Las Vegas casino hotel based on the fees and charges they add onto everything. Nickel and diming you and you get nothing in return. This hotel is an absolute joke and I cannot recommend it whatsoever. Let's not forget the rooms feel terribly outdated and OLD.

Mixed experience at this hotel. The valet staff were amazing—super kind and welcoming. Unfortunately, the front desk staff were the opposite and came across as fake polite. They were not welcoming at all and seemed like they were forced to be there. I booked two rooms and arrived just before check-in. One was ready, but mine wasn’t and I was told it would be “a few minutes” with an email update—which never came. After waiting and going back twice, the room wasn’t ready until 5 PM. I also noticed other guests getting water bottles at check-in, but we weren’t offered any. It felt inconsistent. Rooms were clean but outdated, though the washroom was nice. Overall, because of the service at the front desk and extra daily fee, I wouldn’t stay here again.

They overcharged me $300 after I left and refused to provide the details.

We stayed for three nights on our honeymoon. Our concierge, Mrs. Mireille, provided absolutely wonderful service! 😍 We wanted to get Dodgers tickets, but we didn't know how to book them, and she patiently showed us how. We're not very good at English, but the lovely lady at the front desk was also very kind and helpful. 😳 We had both breakfast and dinner at this hotel, and everything we chose was delicious! ☺️💓 We are grateful to all the staff at this hotel! Thank you so much! 😊

I came out to see a friend and this hotel didn't disappoint in any way. From the moment I pulled up, the valet was polite and inviting. The entrance was warm and inviting and inside was no different! I LOVED all the mirrors everywhere and so did she! I arrived around 1230pm and the room wasn't ready. I had flowers that I needed to keep cool and the front desk took care of keeping them cool. The front desk called me to tell me my room was ready about 30 minutes later. The room was perfect and immaculately clean. I had no issues whatsoever and we'll be planning on coming back on our one year anniversary and hopefully more than that. We had breakfast the next morning and the service and food was wonderful! I don't want to stay anywhere else for any future trips to L.A. This was quite the experience so thank you! We'll see you all soon!

Nice lil place.