Fairmont Empress

My girlfriend and I recently stayed at your hotel to celebrate our 4-year anniversary. We were truly looking forward to this special occasion and chose your property for what we hoped would be a memorable experience. Upon arrival, we were informed that our room was not ready, which we completely understand can sometimes happen. After a couple of hours, we were notified that the room was available. We checked in, changed, and then left the hotel for a while. When we returned later, we found a trio of strawberries with a card in the room, which was a lovely and thoughtful gesture that we genuinely appreciated. However, we were a bit confused and concerned that this arrangement was placed in the room after we had already checked in and accessed it. It gave us the impression that the room may not have been fully prepared for our arrival. Additionally, it felt unusual that someone entered the room outside of standard cleaning hours while our belongings were already inside. While we understand the gesture was well-intended, it did leave us feeling slightly uncomfortable. We wanted to share this feedback constructively, as we believe attention to timing and communication can make a significant difference in a guest’s experience—especially when celebrating a special occasion. Thank you for taking the time to read our comments. We would appreciate your thoughts regarding this matter.

We recently had a great brunch with family here this past December. All in all, it was a wonderful experience. The ambiance was nice. The food was all very good, but I have to say the highlight was the chilled seafood bar.. Service was very friendly, but I do feel like a little more training for the service team might go a long way. To match the food, presentation, atmosphere and the elegance of the hotel. I do believe you should not be topping off your own wine or wait for a member of the service team to consult somebody else before they can answer a question about the menu they are serving. All in all, I have to say that it was an absolutely wonderful experience.

We had a beautiful stay here. It was for our anniversary and the staff made us feel welcome and cake to recognize us and greet us by name even after a couple days. They allow dogs which was great. We notified them and they had two bowls and a nice dog bed for our pup. We came to love the old world charm of the hotel, the pictures on the walls showing its history were very cool. The bathroom and pool amenities were amazing. The brand of soaps, and shampoos they had smelled great. The pool was spacious and had very modern changing rooms full of the same amenities, and a very nice sauna. We will definitely visit again!

The experience at the Empress was phenomenal. The stay started with a young woman being trained at the reception desk, she was incredibly warm and welcoming. After a conversation with her about our first trip to Victoria, she must have passed the information on to Melissa Laing of the front office management team. She sent a wonderful gift to our room. We were both stunned and appreciative of the thoughtful gesture. Everything about this hotel is classic, old school hospitality. We are happy to be Fairmont customers and will return for the view, comfort and hospitality. The experience at the Empress was phenomenal. The stay started with a young woman being trained at the reception desk, she was incredibly warm and welcoming. After a conversation with her about our first trip to Victoria, she must have passed the information on to Melissa Laing of the front office management team. She sent a wonderful gift to our room. We were both stunned and appreciative of the thoughtful gesture. Everything about this hotel is classic, old school hospitality. We are happy to be Fairmont customers and will return for the view, comfort and hospitality.

Our family had an amazing stay at the Fairmont Empress, and it was truly a special experience for both adults and kids. The hotel is beautiful, historic, and feels like a landmark right in the heart of Victoria. From the moment we arrived, the staff were incredibly friendly and welcoming, especially toward our children. Check-in was easy, and we felt comfortable right away. Our room was spacious, very clean, and had everything we needed for a relaxing family stay. The beds were super comfortable, and the overall atmosphere was calm and luxurious while still being family-friendly. One of the highlights was the famous Afternoon Tea, which was such a fun and memorable treat for our whole family. The food was delicious, and the experience felt truly unique. The location is perfect for families — right by the Inner Harbour, close to прогулки, attractions, restaurants, and shops, making it easy to explore without needing to drive far. Overall, the Fairmont Empress delivered an unforgettable family getaway with outstanding service, comfort, and a magical setting. We would absolutely recommend it to other families visiting Victoria. ⭐ 5/5 – A wonderful luxury family experience.