Vibe Savoy Hotel Melbourne

We were greeted warmly by the staff. Our room was spacious. The shower had great pressure.

Great location right across from Melbourne transportation hub, with access to all ground transportation services. And quick food and shopping options. Small bathroom with good shower water pressure, flow so it can be hot wonderful shower but since it is small and shower has no door so the water splash out easily.

Unknown gem in the city center. Staff are very friendly and helpful. Decor is fabulous. Rooms are very clean and well appointed.

My stay at this so called 4 star Hotel was a letdown across the board with issues spanning Maintenance,Housekeeping Management and even the restaurant Maintenance issues were frequent and poorly handled.Issues in the room were either ignored,temporarily patched or made worse by staff who didn’t seem properly trained.What should have been simple fixes turned into repeated disruptions with no lasting resolution. A/C randomly turning on and off Bathroom flooded when taking a shower due to blocked drains. Paper thin walls Tv remote not working Only a few of many maintenance issues. Housekeeping was equally disappointing.The room was not cleaned to an acceptable standard with obvious details overlooked and inconsistent services. Rooms are not cleaned on a daily basis. For a Hotel claiming to be 4star status, the lack of attention to detail was hard to ignore. The restaurant experience was just as underwhelming.The food was below standard , poorly prepared , lacking flavour and not what you would expect at this level.Service didn’t help either with long waits and little attention from staff whom once again seemed untrained. What stood out most was the absence of effective Senior Management.Concerns raised during our stay were met with vague responses or no follow up at all.There was a clear lack of accountability and coordination between departments which only amplified the issues rather than resolving them . After further enquires it seems the Hotel is Top Heavy with underperforming managers. 1 x General Manager 1 x Assistant General Manager 1 x Chief Engineer 1 x Assistant Chief Engineer, part of a 6 person maintenance team . Not sure what qualifications you need to be a Chief Engineer for a Hotel , obviously not much as is for all Managers at this Hotel. When asked to speak to one of the Managers they were always busy or not available and not 1 of these so called Managers responded to our concerns Overall the experience felt disorganised and poorly managed falling far short of what you would expect from a 4 star Hotel. I also note the generic responses to all the 1 star reviews so head office can expect a letter of complaint. Until there is serious improvement in leadership, staff training and service quality this Hotel has been placed on our DO NOT STAY OR BOOK for our company,family and friends

In my 40-plus years of personal and business travel, the Savoy is easily one of my favorite hotels. It's clean, nicely appointed, and in a great location. The service is also top-notch, as is the breakfast buffet. Highly, highly recommended.

Fantastic

I’ve stayed here a few times and have always found the hotel convenient, comfortable, and generally great in terms of service. Unfortunately, my most recent stay was let down by an unpleasant interaction with the Duty Manager on Sunday afternoon. There was a mix-up with my booking, and from the start his tone felt quite condescending. He also refused to honour an arrangement that had been agreed earlier in the day with another staff member. When I mentioned I was tired and just wanted to get to my room, he told me he wasn’t interested in my “sob story,” which was pretty shocking. I explained that I was frustrated because of the conflicting information, but also made it clear I understood it wasn’t his fault. Despite that, the whole interaction left me feeling quite uncomfortable, and I ended up avoiding him for the rest of my stay. It’s a shame, because every other staff member I encountered was friendly, professional, and exactly what I’ve come to expect from this hotel

Room was clean, though bathroom was a bit compact for a taller, square shouldered person. Rooms are quiet, no outside noise pollution, bed very comfortable and room temp control very simple to use. Service was very warm and helpful. Parking was detached, was a bit of a challenge to access after hours, though was for a full 24 hours so good value.

We stayed here for our honeymoon which they gave us a bottle of champagne to help celebrate! Service was great and the rooms were very cozy!

Comfortable hotel and good location, but very disappointed with how a late checkout was handled. I called to request a 2pm checkout, but the phone line was very poor and the $30/hour charge was not clearly communicated or agreed to. I was then surprised with a $90 fee at checkout. When I queried this, the response at reception was dismissive and confrontational and quite uncomfortable. I have no issue with being charged — but you can’t agree to a fee that hasn’t been clearly explained. A small partial refund was offered, but overall this was not handled well. Needs much clearer communication and better customer service.