Rosewood Baha Mar

The Rosewood is the beautiful jewel of sprawling Baha mar. Just the focus put into the design of all the uniquely beautiful ceilings throughout the property is jawdroppong. Bahamar has tons of good restaurants, beaches that go on and on across the stunning bright blue Bahamian coastline. Unfortunately, this is all marred by woefully poor service and operations with an extreme focus on food and beverage margins. A short list of the issues we encountered at the supposed “ultra luxury” property- Pre-arrival concierge when asked for a scuba charter just sent a link to their water sports website which had no diving on it and refused to anything else and said anything I find third party is at my own risk. 0 interest in helping if it wasn’t a hotel offered service. Room temperature “champagne” at the airport pickup Power outage at property upon arrival Room with 12pm delivery time not delivered until 3 Placed under continuous extremely loud construction (this one is unforgivable and shows utter contempt for any affected guests. It’s a holiday weekend, pause the construction. Or at least sell affected rooms at half off with full disclosure. Selling someone a 1500$ a night room with constant drilling is essentially theft) A move took another hour after a lengthy debate with management justifying the noise due to a disclosure on their website which not delivered via Amex travel None of the IT in the entire property worked. Room service on in room iPad couldn’t complete a transaction. The Baha mar app couldn’t facilitate a login. The electric shades only half worked. The chrome cast on the tv did not connect. Even the wristband scanner Baha bay doesn’t work. There is staff everywhere but most don’t do anything. We have not found a single occupied towel station anywhere on property. You must chase someone town to setup a chair. Servers at the beach and pools are similar. Prices are staggeringly high even to someone who lives in south beach. 60$ all in for a 4 bite lobster roll on a dry roll with negligible lobster at cafe boulud. Burgers and water for four by the beach 240$ with no alcohol. I’m happy to pay for quality but the pricing here is just abusive. That being said, Shanikwah the manager was really nice and cared. We got into an impromptu dance off with no music in the lobby during the power outage and then she comped us courtesy massages after the room debacle. The spa was lovely and recommended. Justin at cafe boulud was great as well. But that brings us to the most unhinged service part of our stay. Shanikwah told me I absolutely must do karaoke in the lounge on Friday. So I did. It wasn’t really setup like real karaoke with a lounge singer having lyrics on her phone and a single mic. Anyway, we did bohemian rhapsody which she didn’t know so after a bit I just went around the bar and got everyone engaged singing and dancing. She was so enraged that everyone was having fun without her, she cut the mic. Thinking it was technical difficulties we just kept on singing. Then she went into a rant how this wasn’t karaoke and it was so inappropriate for me to leave her side and this isn’t karaoke and she wanted to sing together. That childlike meltdown really epitomizes the current state of the Rosewood- a beautiful tourist trap that is focused on the whims of staff and maximizing margins rather than delivering the promised ultra luxury guest experience. It would be a great property with professional management from the US or Hong Kong, but it most certainly does not have that

Too big and crowded

On behalf of Benehealth, I recently visited Rosewood Baha Mar to evaluate the property for future wellness group experiences—and it exceeded every expectation. The resort has the facilities, flexibility, and personalized service to accommodate both intimate retreats and larger groups beautifully. Its location within Baha Mar offers something for everyone, including the Royal Blue Golf Club, a Jack Nicklaus Signature course; the elegant oceanfront Baha Mar Casino; John Baptists Jazz Club (live music) and Baha Bay, an impressive 15-acre beachfront water park. The service was truly exceptional. Every person we encountered welcomed us with a genuine smile and seemed fully engaged in creating a memorable experience. There was an unmistakable sense that the team takes pride in both the resort and their roles. Two unforgettable highlights were our private Junkanoo experience and Flamingo Yoga. The private Junkanoo celebration offered an energetic and meaningful introduction to Bahamian culture, while Flamingo Yoga was joyful, unique, and perfectly suited to the spirit of a wellness retreat. Through Sunsplash Events and Michelle, we also experienced local culture and excursions that can be arranged for groups. The trip began and ended with a friendly representative meeting us at the airport and helping expedite us through the necessary lines—a thoughtful service that made both arrival and departure remarkably smooth. The attention to detail throughout the property was among the finest I have experienced. The catering was impeccable, and we also sampled several of the resort’s restaurants; each offered beautifully prepared dishes and memorable flavors. A special thank-you to Joy Kim, Group Sales Manager, who ensured that every detail of our visit was exceptional. Her dedication, professionalism, and genuine care were evident throughout the experience. Rosewood Baha Mar is now at the very top of Benehealth’s list for future wellness group bookings. It is an extraordinary destination that brings together luxury, warmth, culture, wellness, recreation, and exceptional service.

This is my second visit to Baha Mar. I’m writing this on my last day of a four day vacation traveling with my wife and infant, so the experience is fresh in my mind. First, I won’t come back. Either to Baha Mar property, or the Rosewood. It’s not really a vacation when you have terrible service and are constantly frustrated. Makes it a little difficult to unwind. To start, our room wasn’t ready when we arrived. We were early, so that’s fine, but when I went back to check-in I was asked if anyone had informed me about the guests prior to us who had requested a late check-out. Turns out our room wasn’t ready until nearly 6:00PM. Keep in mind, traveling with an infant who needs to nap and be changed. As a ‘gesture’ for the inconvenience they increased our resort credit by $250. Which I thought was nice, but not really adequate. Still not the deal-breaker. What we experienced over the next 4 days was the most abysmal lack of service imaginable for a 5-star property. Drinks ordered at the beginning of a meal would arrive after the entrees, food items were completely forgotten by waitstaff and/or the kitchen. The pool staff being out of towels. One day we had waited for over an hour to find the pool attendant to sign our bill. Then had to hunt him down. Turns out he lost it, or never rang it in. Annoying, and regrettable, but for me the true deal breaker is the TRASH. It’s everywhere. The bins by the elevator overflow, there is broken glass in the areas where you walk and play barefoot. Cigarette butts litter the grounds. Empty cups and cans get discarded into bushes beside the paths and pools. Once you see it, it’s all you see. At other resorts I’ve been to, theirs would never have been allowed. From what I can tell, there is no care or concern by staff or management. The guests arrive, pay the price, and depart. It’s disappointing - a beautiful property and resort should have an experience to match.

The quality you can expect from the brand name. Enjoyable experience even if very commercial sometimes that is what you’re going for.