Boston Medical Center - Harrison Ave.

Had to reschedule my neurology appointment by phone and was assisted by Samantha who was able to schedule me was very helpful and found what I could work for me. Great customer service 5 🌟 Samantha Neurology

I was very well attended by your entire team and I am very happy with the service

The service is horrible. I needed my medication again and needed the request sent to my insurance company. I started calling almost a month in advance, and every time I called, they said I hadn't requested the medication and that they had no record of my previous calls. I asked for the call recording, and they said there was nothing. Why so much ineptitude and dishonesty? It's not like they're giving it to us for free. I haven't been able to transfer to Mass General because they're not accepting new patients, but as soon as I can, I'm leaving BMC. Truly the worst in patient service and meeting their needs.