Hampton Inn and Suites Chicago Downtown

I really like this place. If you're Latino, prepare yourself for a good dose of nostalgia with everything they sell. The owners know their sales strategy because they know that Latinos are full of emotion and will pay anything to get something there. For example, the plates for sale in the picture are the same ones our mothers used to feed us when we were children. After shopping there regularly for a while, you realize that almost everything is more expensive than going to Walmart or Kroger, which is much cheaper.

Our experience at this hotel was extremely disappointing from start to finish. We were double charged for parking — we paid in cash like we were instructed to, but then were also charged again on our card. When we tried to get the extra charge refunded, the staff refused to help and every employee we spoke to gave us a completely different explanation. No one seemed to know what was going on, and there was zero accountability or communication between workers. On top of the billing issues, the rooms were far from impressive for the price. They felt outdated and not very clean or well maintained. To make things worse, one of our family members was given a room with a completely broken AC, which made the stay incredibly uncomfortable until they got it fixed, but why are rooms given out with broken ac’s? Overall, the customer service was frustrating, disorganized, and unhelpful. Between the charging issues and poor room conditions, I would not recommend staying here. The rooms were not worth the price. make sure you check your bank statements! this was the worst experience at a hotel ever, will never come here again.

Staying here for 3 nights. The rooms are big and clean overall. the hotel location is good. The biggest problem is the elevators. on an average, You have to wait 15 minutes for elevator every time you need it. It’s very frustrating. They only have 3 for a big building. They need 3 more. The bathroom is also very tiny.

The staff was amazing, the rooms were comfortable, and my work crew had no troubles (there were 4 of us staying here this trip).

It's like many other Hampton Inn chains, except this one is right next to a fire station. I was woken up by sirens throughout my entire stay. The hot breakfast selection is the weakest of all the Hampton Inns I have been to. Other than that, it's the same quality.

Great location, friendly and accommodating staff and comfy bed. Great 2 night stay.

Very disappointing experience at Hampton Inn & Suites Chicago Downtown. During my stay in December 2025, my vehicle was stolen while under the custody of the hotel’s valet service, Allied Parking Services. According to the police report and security footage reviewed on-site, the valet employee left the vehicle unattended outside the hotel for several minutes, directly enabling the theft. Although the vehicle was eventually recovered by Chicago Police a few days later, it sustained damage and I incurred significant out-of-pocket expenses, including transportation, travel disruption during the Christmas holiday, insurance deductible costs, and repair expenses. What has been even more disappointing is the lack of accountability afterward. Nearly five months later, despite repeated attempts to resolve the matter reasonably and professionally, the hotel management and ownership have still failed to provide reimbursement or a meaningful resolution. I understand that incidents can happen anywhere. What truly defines customer service is how a company responds afterward. Unfortunately, in this case, I felt abandoned as a customer despite being a paying hotel guest who relied on a valet service promoted and offered by the property itself. I would strongly caution guests before using the valet service at this hotel.

This area is in an amazing spot. It was very quiet, the rooms were clean except for some red spots on the carpet. Other than that, the staff was extremely helpful and nice!

Great spacious rooms! Well equipped, the cleaners left a cute note in the room to introduce themselves. Squeaky clean bathroom and room, multiple quick elevators so theres isnt a long wait, and nice amenities. The pool is small but great! (No lockers or bathroom by the pool)

GREAT beds!!! Instant on hot water!! GREAT location!! VERY GOOD hot breakfast BUT. Clean the elevator floors!!

Very poor experience, I would not recommend this hotel. We booked a double room with two beds for three people, but were given a King room with a rollaway cot because the hotel was overbooked. The cot was incredibly old and uncomfortable; we could feel the springs through the mattress. The room itself was dated and poorly soundproofed. Being located near the elevators, we heard constant foot traffic. Additionally, we had a connecting door that offered no privacy from the neighbors, and a nearby fire station meant sirens were blaring all night. We left exhausted and cannot recommend this hotel. UPDATE on my initial comment: Following the hotel’s response to my initial comment, I contacted them to provide more details. Despite being told someone would call me back shortly, I have heard nothing so far. This poor follow-up confirms my concerns about how little the management values customer feedback and experience.