Hilton Columbus Downtown

Great hotel and staff. I actually love that there is a dive bar right outside.

I stayed for two nights for a conference. The room was exceptionally clean, the location was convenient for commuting, and most of the staff members I encountered were friendly. However, my overall stay was deeply disappointing due to the parking arrangement and the behavior of certain staff members. At check-in, following the instructions from the front desk, I used the parking garage indicated by the signs at the hotel entrance. Only later did I discover that this facility was not affiliated with the hotel. To make matters worse, when I pulled my car out on the second day, I was charged $50 simply because the stay had exceeded 24 hours. Since I had been under the impression that the rate was $30 per day, I sought clarification from the front desk but received no detailed explanation. When I subsequently asked the staff at the valet booth, instead of offering an explanation, the attendant acted extremely dismissive and disrespectful—crossing their arms and merely gesturing with their chin toward the kiosk. (Incident time: July 20, 2026, at 16:48) The experience was so frustrating that I felt like checking out and moving to another hotel right then and there. Clear advance information regarding third-party parking options must be provided to guests. Furthermore, immediate corrective action and customer service retraining are strongly required for the valet staff working at that specific time. ------------------------------------------------- [Update on 8/10/2026] Thank you for the reply. However, it has been two weeks since your response, and there seems no follow-up regarding the internal investigation into the staff conduct or the unexpected parking charge resulting from unclear directions given at check-in. While introducing lobby kiosks is a helpful step for future guests, it doesn't address the dismissive treatment I experienced or the extra cost incurred due to the misleading instructions provided by your front desk. I would appreciate a direct update on how this matter and the staff retraining are being handled.

Great experience during my stay. I was also traveling away from my baby and pumping, and the Hilton crew prepared everything I needed for cleaning, drying parts, etc. ahead of time. They helped make my pumping travel experience much less stressful. Very thoughtful, and everyone I interacted with was very kind. Great stay and I would certainly stay again in the future.

The hotel was nice and clean. $50 a night to park is ridiculous!! We had an issue at check in with incidental holds being placed on my debit rather than my credit card. The check in clerk assured me it was cancelled and didn't go through on my debit. Unfortunately, it did go through, and I have been checked out for a week now and I am still going back and forth with them to release my $450.00. I spoke with my bank, and they said Hilton placed a month hold on my money. Hilton said that was a lie. So, I spoke to someone in Hilton accounting and she said Hilton never released my funds, so it wasn't done properly. I then called the hotel back directly and spoke with Jeff and he said accounting lied.... what!!!??? It feels like they aren't taking responsibility for their mistakes. Not one time has anyone apologized for any inconvenience.