Whitman-Walker Health

I registered as a new patient, finally got my appointment. I work a few miles away so I rode my scooter. Walked in the door and was turned away. They have a strict no scooter policy. It would have been nice to know that in advance. It must be nice that they can turn patience away. I will never return to this place.

I am giving Whitman-Walker 2 stars instead of 1 because their medical professionals are great. The staff, not so much... I have been a patient here for almost 5 years, and the staff has been consistently difficult, rude, condescending, and often unhelpful. I am met with hostility for asking basic job responsibilities (e.g., literally scheduling an appointment) and a complete lack of care. I see specialty doctors at Medstar and Georgetown, and have none of these concerns there. If Whitman-Walker strives to advertise itself as an LGBTQ+ informed and safe space, then the staff needs to understand what this really means. It isn’t uncommon for trans people to avoid health care because of how we are treated. The staff is so bad that I wouldn't clinic here if I didn’t need HRT.

They finally have a new system for patient management. The app actually works and provides information and makes communication with practitioners quite easyl. Making and changing appointments is also easier

I used to be a big proponent of this service, but can no longer recommend them. It is extremely hard to get a hold of a person on the phone during their posted hours, it sometimes takes multiple days of calling more than four times at different times of day to reach them. Every visit, they have you do intake paperwork that you filled out previously, which adds at least a good twenty minutes each time. If you can get a full doctor’s appointment on the 3rd floor, you may receive quality care. But the bureaucracy and difficulty in doing so has greatly enshittified what once was a good service. I was turned away from my appointment after finding out my insurance wasn’t accepted and I couldn’t pay the full rate. This was right above a poster that said your inability to pay will not bar you from treatment. Later, I found out my insurance was accepted by Whitman-Walker, but that the employee entered my information wrong. Overall a very frustrating experience.

I had a fantastic experience at Whitman-Walker Health dental clinic. The staff was incredibly kind, professional, and made me feel comfortable from the moment I walked in. The office is clean, modern, and very well run. What stood out most was how much they genuinely care about their patients—you feel respected and in great hands. Highly recommend!

The staff is amazing I have never had a Rude experience❤️❤️

Had an appointment but when I showed up they didnt have any recollection of it. I asked if the phone calls were recorded. They checked the recording and heard that I did have an appointment. I had to go to the er out of town and was in their icu for 3 days. This is already a challenging and scary experience. I came to Whitman Walker to follow up and instead of reassuring me and providing health care and advice. I was forgotten about and pushed aside....given an appointment another week and a half away. The gentlemen that came and told me the bad news were nice though

I’ve had good experiences with both NPs Joseph Cribb and Sarah King at WWH.

This health clinic used to be the gold standard for community care. Sadly they are one of the worst victims of the enshitification trend, where everything slowly gets worse and more expensive until its an almost unrecognizeable shadow of its former self.

Been going here for years I always experience good service