The Close Airport

Booked last minute I then had a phone call asking me for photo of my passport which I couldn't supply so I cancelled the booking but I was still charged for the room please refund my money

DO NOT BOOK WITH THESE PEOPLE. I have tried to book in three different accommodations and my stay was confirmed until I was outside the location and they told me they had cancelled it and I would have to wait a week for my refund which left me with no where stay.. after further investigation I found all three accommodation where owned by the same company.

Deserves no more than one star… Two stars only for the location, not because it's beautiful, but because it's close to the airport. A £50 deposit is required, which is then deducted for pre-existing damages. STAY AWAY if you're a young woman traveling alone… There was absolutely no sense of security!!! Furthermore, the heating didn't work in one of the rooms (freezing cold), and in the other room, it couldn't be turned off (sauna-like). All in all: If you have a spare broom closet in another hotel, TAKE IT!!!!

They don't answer messages & phone calls and then cancel booking and leave you stranded.

DO NOT BOOK with them. Key to the room only lock from outside (at least for room 2) and they say you should just keep trying to lock (even though that are other reviews online reporting the SAME issue). We spent the night with the room door UNLOCKED, the backyard door UNLOCKED and the door that leads to the backyard wide OPEN (all in videos). We contacted them and Hotels.com and they didn’t care (the hotel says “they gave instructions” which would be “keep trying” as if we didn’t spend an entire hour doing so). Doors unlocked/opened and other guests trying to get into the property/their rooms all night, with issues with the codes to get in, screaming they would call the police (as the hotel was probably not giving a damn), and we ended up sleeping out of exhaustion around 1am when all the crazy noise and scare of getting surprised by something getting into our room lowered. No refunds or apologizes. They ignored most of our messages. P.S.: Free toiletries means 1 hand soup to be shared between 2 bathrooms and toilet paper (lol). Felt very unsafe

⚠️WARNING – Stay Away from These Scammers! ⚠️ People need to stay far away from these guys. I booked a stay, they took my money, and then canceled my reservation claiming I didn’t show up for check-in — which is a complete lie! I was at the property well before the check-in time ended. Still, they canceled my booking with no refund and completely ignored my calls and messages when I tried to contact them. They are just taking people’s money and canceling bookings for no reason. To make it worse, after you pay through Booking.com, they send you a separate link asking for an extra £50 deposit, even though you’ve already paid everything on the app. This is unacceptable and feels like a scam. Avoid this property at all costs — don’t let them steal your money like they did with me.