Hôtel Alt Montréal

Great location, well appointed and great hospitality. The staff was amazing! They did different things in the lobby each morning for free from a candy station, coffee bar, smoothies and more. Rooms are very well appointed with everything you need to enjoy your stay. The rooms are very clean and modern. I would stay here again.

Very welcoming reception, easy check in. Clean comfortable room. Definitely recommend it

I recently stayed at Alt Hotel and overall had a very pleasant experience. There were quite a few things I genuinely loved about the hotel, alongside a few areas that I think could be improved. Positives: Great customer service throughout my stay. They provided me with a mini fridge and yoga mat upon request, and I also appreciated that guests can text the hotel directly, which was very convenient. Seems like no request is too big. Good-sized room. I am a chronic overpacker and still had plenty of space for everything I brought plus space to do yoga each day. Chromecast was a huge plus. At so many hotels you are given an ancient TV that never gets used, so it was genuinely nice to come back after a long day of exploring and watch my favourite shows. Good amenities. There is a counter in the lobby with cold water, a microwave, and even a toaster and bagel slicer for guests to use. Beautifully designed lounge area that was comfortable to spend time in. Although there is no restaurant in the hotel itself, the mini shop in the lobby was useful and stocked many essentials, and there is also a 24-hour convenience store attached to the building. Great location, close to Old Port and Old Montreal, with lots of stores, bakeries, cafés, and restaurants nearby. The hotel provides detailed information on local spots to try out, which was appreciated. It would be even better if this information was also available in the room rather than only at the concierge desk as I only noticed it at check out. The bedding was amazing, as it always is at Germain properties, and the soaps and lotions provided were good quality. Negatives: The water situation could definitely be explained better. For the first day I had no idea complimentary water was available until I happened to stumble across it in the lobby. Ideally this should either be explained at check-in or included in the guest guide in the hotel room. Once I did discover it, it was still a little inconvenient, especially if, like me, you wake up thirsty during the night or early morning. Having a water station on every floor, similar to Le Germain hotels, would be much better. I requested a kettle, as I do not drink coffee, and it was delivered promptly, which I appreciated. However, I then had to go down to the lobby to collect tea packets and ask for sugar because the sugar in the room was never refilled. It felt strange having to do this every day. Perhaps when bringing up a kettle a selection of tea can also be brought up and the sugar refilled daily. The bathroom design lacks privacy. There is a glass panel where, if someone is sitting at the desk and turns around, they can fully see into the bathroom, including someone showering or using the toilet. I was travelling alone so it was not an issue for me personally, but I do think it should be made clearer on the website because it would have been very uncomfortable if I were sharing the room. The biggest disappointment for me was the checkout situation. One of the main reasons I consistently book with Le Germain is because they have historically been very accommodating with either early check-ins or late checkouts, and honestly that flexibility helps justify the premium price compared to other hotels. On this occasion, I emailed before I had even left for my trip to request a late checkout. I was initially given an additional 30 minutes, and after asking again I was granted another 30 minutes. While I appreciated the effort, it still felt disappointing, especially considering flexible checkout is promoted as one of the benefits of booking directly with the hotel. In the end I simply spent an hour waiting in the lobby, which was lovely and comfortable, but the limited extension felt disappointing compared to previous experiences with the brand. It felt especially disappointing as when I tried to check in at 3pm I was told my room was not ready so I waited in the lounge not an issue but considering my wait for my room the decent thing to do would have been to let me checkout a little later.

A+

Idk if these reviews are fake or standards have fallen but this hotel ain’t it. - rooms were not cleaned properly. Crumbs or dust or both on the nightstand and desk when I got in - sheets smell funny. Towels smell funnier. - shower pressure is horrible. Shower heads are basically broken. Barely any hot water, was mildly warm at best and even that didn’t last - if you forget anything good luck. Lost a laptop charger last year and AirPods this year. They will NOT return your shit and claim housekeeping hasn’t found it as you see it moving all around MTL in Find My Would never book this willingly and need to question any business that partners with them/prefers them