DoubleTree by Hilton Canton Downtown

The additional fees are getting out of control! I only see it at this location.

Bar service was terrible both nights .

To say I am disappointed with our stay is an understatement. I received bed bug bites at this location and no one seems willing to take responsibility/communicate regarding this matter. I have been contacting their manager, Mitch, for the past 2 weeks and have not received a call back. The only positive is their front desk receptionists, who have been very helpful.

They took 200$ deposit and didnt return! They think that if they close the client in their program, the money will automatically come to my card. They have to remove the money from the reservation with a special procedure. Of course they don't do that and the money will probably be unblocked after a month. I have never encountered such a problem in any hotel in the world!

Ok, I know where I’m at… but the lady at the counter was beyond rude, there’s nowhere to park. The garage offers no validation parking and it’s empty. Pubes in the sink and stains everywhere. Do NOT stay here! It’s a terrible representation of the company.

Overpriced typical hotel with expensive bar Women on the reception was rude and didn’t listen The view was nice

Getting dated, no shampoo in the dispensers. Breakfast was lukewarm at best.

Nice rooms but the breakfast wasn't good Playdoh pancakes Nice staff

A very nice place. Food at bar is pretty good too.

3/5 is being generous, in my opinion. The hotel is nice, decent location, parking was easy, but it was not great. Staff was not particularly friendly, the pool was really gross. We picked this place out of other options, because we wanted a pool. The grim buildup all around the white tile and the mushy flooring was disgusting and too distracting to get past. The room also had some ick factors, not clean, not what I consider the standard I typically get with Hilton. Lastly… the restaurant. Ordered coffee two mornings in a row, same order, different people assisted with the order. The first day, pleasant enough, coffee was decent, charged to the room, left a tip. Second day, a man with long hair assisted… after not speaking to me, outside of asking how I was planning to pay, he walked away after making the barely heated coffee and didn’t provide any way for me to verify my room/charge/tip/etc. upon review of my receipt he was bold enough to overcharge for the coffee and provide himself with a tip. I’m a patient person and wouldn’t have gone to the extent of providing a review if the coffee/til situation hadn’t taken place. It’s fraud. I’m so frustrated with the staff that put me in contact with the restaurant for help with the charge, but ultimately got me to the same person that stole his “tip”. If you want a trusted experience, don’t stay here.