Queen Anne Medical Associates PLLC

My experience with QAM has been mostly positive, especially since I started working with Tasha and Brady for electrolysis in prep for bottom surgery. They were very attentive and sweet during sessions. They also made sure to ask how I've healed since previous sessions.

I’ve been a patient at Queen Anne Medical Associates for over 20 years. While the practice has changed over the years the care I receive is 100% top notch. The staff is always very helpful and I feel heard. Thank you QA Medical Associates for being my primary healthcare provider. Thank you also to Carol Keenholts for just being the best!!

AVOID AT ALL COSTS I was put through a living hell by the front staff at Queen Anne. At times, i felt like i was being toyed with on purpose. Not only does the receptionist lack basic human compassion, she drove me to tears twice with her crass disposition, patronizing attitude, and cruel behavior. Insanely enough for a clinic that is supposed to specialize in treating trans people, this was one of the most transphobic and verbally combative medical experience i’ve had in a medical setting. The receptionist, treating me not only with disdain but also with condescension, set me up an appointment for facial electrolysis (which is one of my final transition goals as someone who’s been on HRT for almost a decade, which is a huge deal for me). She matter-of-factly and cruelly walked me through the process of applying to get it covered by insurance, telling me time and again that I was stupid for trying and wasting my time. By the time I went through ALLL the loopholes for FACIAL electrolysis and did tons of research on how to get it covered, the day before my appointment she calls me and asks me about my groin(?!?!?!) I tell her no? this is for facial electrolysis!! And she tells me “The clinic staff is not comfortable doing facial electrolysis because of the pandemic.” ARE YOU KIDDING ME??? After months of waiting for my appointment, after being talked down to about facial electrolysis by this woman for hours months previously, she goes on to just cancel my appointment the day before because of….. covid??? Citing a “mask mandate in medical settings” which i KNOW is not factual because dentists at the very least are still performing dental services!! Do they do it with masks on? No, because that’s impossible. So why is it any different for the URGENT and REAL medical need for trans people to have aesthetic care? She laughed at me, mocked me over the phone, and drove me to tears again. So I hung up and I will never be calling back. These people are pure evil. They wasted months of my time in which i could have been searching for another clinic to erase my facial hair. I’m so upset, it’s impossible for me to convey.

I keep writing reviews and they keep being removed. I was a patient here for 9 years before they arbitrarily 'fired' me for being disabled when I got my therapist involved in my mental health care. Dr. Gromko and her manager Barbara didn't like that one bit. I'm filing complaints of ableist and discriminatory practices with the State attorney general, the BBB and the medical review board. I'm not the only person to complain about this exact thing.

Can’t be more grateful to QAM for my primary care needs, and particularly Carol Keenholts, who always invests the time necessary to provide a comprehensive and thorough evaluation, addressing any and all medical needs, then following up.

The people here are great. They truly care about their clients.