Hala Hotel & Aqua Park

The hotel is supposed to be 5 star but it's anything but, well past it's glory days and in dire need of updating and decorating. Our room was spacious but extremely expensive for the low quality it provided,the TV didn't work, the wi-fi was dreadfully slow, our towels were frayed and old and upon arrival there was only one, the room wasn't cleaned well as l found previous guests pills under the furniture and a razaor blade stuck behind the bathroom door. The shower was broken and the water was mostly cold so don't believe the reviews when it says it provides rainfall shower because it doesn't. The breakfast buffet was bad, the food provided mostly not fresh or inedible for me (canned hot dogs fried with onions or spam sliced on the plate) there was often no coffee and l was ignored every time l asked for the pot to be refilled. My saving grace was freshly cut watermelon and cereal, otherwise l would go hungry in the morning. Platters were often left empty if something run out and there were not enough guests in the hotel in order to justify it. The cooked omelette was served to me raw inside and after that l couldn't stomach it again. Half way through my stay the hotel held a function with a full on sound system blasting music for hours that run past midnight and made my night unbearable as the base speakers were shaking my room, we were not informed about it while paying for our stay, it was incredibly upsetting for my partner who suffers with sleep related problems. I don't recommend this hotel if you don't speak creole or Portuguese, it is almost impossible to communicate with the staff, there are other hotels of a higher standard with English speaking employees in Bissau. Everything in the hotel is extortionate in price starting from currency exchange and ending on a simple cup of coffee. The correct change is never given at the bar. Finally to end it on a positive, l can see that once upon the time it was a high end establishment that regrettably is past it's prime now. The architecture is quite striking and must have been grand back in the day. The air-conditioning was working very well in our room and never broke plus the gentlemen working the security in the front of the hotel were extremely polite and courteous. There is a swimming pool in there that can be used all day till 23.00pm, overall l wouldn't come back there having the experience l did and choose a better maintained facilities next time, hopefully they can improve this one majestic hotel to entice more guests to come and truly enjoy it.

There was wifi but it disconnected too often and signal was lost. I had to change 3 rooms but still not working. There was no hot water in the shower. The electric socket not working and TV cables were loose and not working I complained to reception but they didn't care at all. I had booked 3 nights but I stayed only 1 night and moved to Ceiba hotel which is something else. Not recommended Hala Hotel.

This place is bug infested, moldy, stuffy and just not the best experience of a hotel. Its actually disappointing how everyone in management is ignoring the health hazard this place it