Hyatt Hotel Canberra
Visitors frequently praise the hotel's grand charm, heritage architecture, and excellent staff, with many highlighting the delicious buffet breakfast. However, some guests have found the rooms to be disappointing, with one noting a "suite" was actually two standard rooms with connecting doors, and others experienced issues with short-staffing.
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Huge thanks to Kush for her kindness and professionalism to rectify a mistake! It was very much appreciated.
There’s much to love about this hotel but on this most recent visit it was absolutely disappointing. It was a special event for my partner and I and we had booked a suite. The park suite. Not until I arrived I discovered it was indeed two standard rooms that Have connecting doors to make what the hotel would call a suite. Indeed the connecting doors – which are two clunky looking doors – were left open on both sides to configure this supposed suite and it was very unsightly from both rooms if you had to look at it. Certainly there was a separate living area and a separate bedroom but This design is not designed to be a suite. The elegance and style and most importantly the Flow were missing from what would be a designated design for a hotel suite. So much of this cobbled suite Just doesn’t Work. For example, two desks? One in what is the bedroom and one in what is supposed to be the living room. I could go on as there were other Issues with some poor Armchairs and some lighting that needs attention but essentially if you want a suite - and I’ve stayed in enough to know - don’t book the park suite. The heating fan was ridiculously loud as well and it needed to be turned off at three in the morning after disturbing our sleep.Very disappointing and it doesn’t feel it all like you’re in a suite. On the more positive side the staff are all exemplary and for the most part, the in-house dining very good Although the breakfast whilst very good was mostly luke Warm. I’m sorry to give this hotel a bad review as I’ve stayed there a number of times but this time it just fell short of its Five star expectation. And as always it is the detail that makes a five star experience.
Just lovely grand hotel charm - the staff were great, rooms magnificent. Food a little pricey but excellent. Very happy we stayed here. Probably not ideal if you don’t have a car, but who comes to Canberra without a car??? :-)
Overall, we had a pleasant stay. Although the room could have been better, the excellent service and delicious breakfast made the experience enjoyable.
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最終更新日: 2 11月 2026