The Mediterranean Port Douglas

My recent stay at this hotel was somewhat underwhelming. Considering the price, I had higher expectations for the level of service and comfort. Throughout my stay, there was hardly anyone around, which made interactions feel a bit impersonal. The facilities and the room were quite basic and didn't quite live up to the appealing images on their website. Overall, this hotel didn't fully meet the expectations I had for its price range. With some improvements in service quality and facilities, it could offer a much better experience.

Had a great time Lovely rooms and kitchen facilities Nice balcony Plenty of space Lots of stairs

Can't say nothing bad.

We booked the accommodation for three nights and moved out after one night (and that was only because of our late arrival). The apartment smelled musty and moldy, so bad we didn't even want to open our suitcases, and unfortunately, it was very dirty. We're not usually squeamish, but we were disgusted. There were countless small dead insects and piles of dust on the fans, sauce residue on the table, dirt in the refrigerator, a filthy extractor hood, and clumps of hair in the corners of the room—it was all there. The contact person had us show her our complaints, but she simply didn't care. She just said she couldn't offer us anything. A real shame and a truly unprofessional reaction from the host. We booked somewhere else and moved out. Thanks to our travel agency, we got our money back about a month later.

Received an automated email saying booking had been cancelled. Emailed back asking why. No response. Tried calling and was told someone would call back. No one has. Got another automated email saying booking cancelled due to overbooking. A little hard to believe when I made the booking about 4 months ago and you can still make a booking with them now.

This resort is under new management and is so friendly and clean, lovely atmosphere, rooms are very large, with a variety of accommodation, including motel style rooms through to 3 bedroom and multiple bathrooms for families or couples sharing, highly recommended. Pool is delightful, didn’t want to leave ! Thanks Nina and Adam for being so obliging with our requests.

We arrived after booking on airbnb and was told we needed to leave our bank card details, to which we said no, if there is an issue they could take it up with airbnb as that’s the whole point of booking through a trusted site. Our rooms ac was broken so we were shown down the stairs to a smaller room with no view. We were offered no apology and told there wasn’t anything they could do. We asked if they had a different room and we’re told no, 3 times told we could leave if we wanted to so we did. We left and looked on airbnb only to see another, nicer room on their premise despite being told they were full. Miserable desk staff.

Great little place to stay 😁

A good hotel with luxury apartments. Unfortunately, it is somewhat isolated from the center, so you always needed the car.