Hotel Sofitel Guangzhou Sunrich

It's good and the area is considered upscale. However, the location of the Sheraton Guangzhou is much better.

Doris Yuki Very friendly!

Muhammad Azhar Dion is very nice

Guest relations manager Mia huang very friendly and helpful

Cici Lin and Mia Huang is the best ever pleasant receptionist I have ever meet.

All good even the gym is Waw

Mia and hotel is very nice breakfast very good

Mia huang guest relation manager very helpful

Good in terms of organization and cleanliness. The price is reasonable. I'll give you a view if you're interested.

Sincere Appreciation for Mr. Cavan Wu’s (from Concierge/ info Services) for his Outstanding Service ========= We are writing to express our deepest gratitude to Mr. Cavan Wu for his exceptional support: ✅ Patience & attentiveness – He listened carefully to our needs and concerns. ✅ Helpful guidance – He walked us step-by-step through the app booking and reservation process. ✅ Attention to detail & quick response – He remained thorough and acted promptly throughout. ✅ Strong problem-solving & situational awareness – He offered practical alternative solutions, giving us choices that suited our requirements. Thank you, Mr. Cavan, for making our experience truly pleasant and seamless. Sofitel Sunrich Hotel Guangzhou is fortunate to have team members like you who go the extra mile to deliver excellent service. Keep up the fantastic work! Warmest Regards, Wong SY and Fanny Mah

Was served by MIA Huang, she was detailed and helpful. Appreciate her hospitality

Although it's been over ten years since I last visited Guangzhou, and the area around the CITIC Plaza is now filled with even more skyscrapers, I still prefer accommodations along the central axis. I've stayed at Sofitel hotels in Xi'an and Nanjing, and this one has an even more luxurious lobby. The rooms were also very well maintained, and swimming at 6 PM was a pleasant experience. The French toast at breakfast was served in thick slices... which was disappointing. Overall, the two-night stay was alright, with minor flaws outweighing the major ones. I'd recommend it.

The Sofitel Hotel in Guangzhou is completely inadequate for a five-star hotel! We arrived at the hotel around 7:00 PM and had to wait at reception for about 20 minutes to check in. The line was huge, and there were only two receptionists working! For some reason, they charged us a deposit. We'd stayed at Hiltons several times before, and they'd never asked for a deposit! And worst of all, no one warned us about the deposit in advance! There was no welcome drink after the trip, and this is a five-star hotel, considered elite in its own club! When we booked the hotel, we asked for a room higher than ours, even though I'm an Accor Silver member, and my request was completely ignored! We were given a room on the 10th floor, even though the rooms started on the 9th floor! Any requests or questions we made to the hotel staff were met with the response, "I don't understand you!" Receptionists require knowledge of English! During our entire stay, three days in fact, not a single person smiled, not even the staff! There was no body lotion in the room, which was truly shocking. And the worst part: on the day of check-out, they were supposed to call us at 6:30 a.m. to wake us up, and we repeated this three times the day before! There was no call!!!!!!! This is a first for us; simpler hotels have better service! We were picked up from the hotel by a transfer with a Russian-speaking driver, and he asked in Chinese why no one had woken us up! He didn't even translate the answer, and the girl who checked the room didn't even apologize! We absolutely hated the hotel! We definitely won't return and will tell our friends not to come.