Kedem Hotel

We arrived at the Kedem Hotel for three nights after the wedding. In the room, paper hearts were waiting for us on the bed and a small bottle of wine. A truly beautiful gesture. Too bad that in the morning, for one bottle of water, we discovered what their service was like. I asked for water from the maids. They sent me to the reception, the reception sent me to the bar, and at the bar they offered me water from a jug or to buy a bottle. When I went back to the reception and explained how frustrated I was with this hassle, the employee told me to buy a bottle or keep the bottle I was given the first night to fill it with water from the tap. Yes, that was really the answer. For 3,300 shekels for three nights, I could have rented a dream penthouse and bought myself plenty of glass bottles of water. I chose the hotel because I came to celebrate after the wedding and wanted to enjoy the service. In fact, for one bottle of water, you hassled me between the maids, the reception, and the bar. And when I came back to tell you how embarrassing it was, I was advised to keep an empty bottle and fill it from the tap. What embarrassing stinginess and what a disrespectful attitude. I will never come back to you.

We had a wonderful experience at the Kedem Hotel! Kind and wholehearted service, clean rooms and simply excellent food, fresh and varied. Special thanks to Khaled from the dining room for the warm attitude, service and smile. We enjoyed every moment, we will definitely return and highly recommend! ❤️

A very disappointing experience, especially considering the price and expectations from a spa hotel of this level. On the day of the visit, I woke up very sick and contacted them early in the morning to ask to postpone my arrival. I was told that they would check if replacements could be found for the treatment, otherwise I would be charged the full price of the package. They did not get back to me, so my husband and I decided to come despite my condition. When we arrived, to our surprise, they claimed that I had canceled the reservation and that we had no room! It was only thanks to one of the therapists who took care of us that we were able to get in for treatment. The experience at the place was also disappointing. The breakfast is rich, but the area is not maintained, the service is not aesthetic, the coffee corner is dirty and the seating is crowded and noisy. The pool area is more reminiscent of a country pool than a spa hotel. The spa complex is dirty and untidy, towels are scattered everywhere, the coffee corners are not inviting and the showers and locker rooms are old and not clean. To their credit, the massage treatment was excellent and the masseuses were very professional and pleasant. To top it off, two weeks after the visit they called me claiming that my voucher had already been redeemed in the past, and that they needed to check why it was showing up in the system. Bottom line, a disappointing experience with unprofessional conduct and a level of maintenance that didn't match the price. I wouldn't go back again.

Beautiful hotel, large rooms, good service, sunbeds by the pool, all in all it was great for a Friday and Saturday.

We stayed at the hotel last weekend and it was a great success. We enjoyed everything and will happily return!

Bad experience and disrespectful service – do not recommend We arrived with great expectations to stay at the Kedem Hotel, but we left very disappointed. Late at night, when we returned to the room and took off the blanket, we discovered dried blood stains on the sheets. We felt shuddered and shocked. We immediately called the reception, and instead of apologizing and offering to move us to a clean room, the representative chose to answer: "There are stains that do not come off in the wash," and that a worker would come soon to change the sheets. We waited a long time, and in the end we were forced to sit in the room, disgusted by the chairs and the environment, and watch another worker change the sheets, embarrassed and uncomfortable. Of course we were unable to sleep that night, and we regret not getting up and leaving immediately. At check-out, we complained to the representative at the reception, and we were told: "There is no manager at the hotel right now and they will get back to you soon." Two days after the beginning of the week, when they did not call us, we called ourselves and received the same answer again. It's been over a week, we called again and still haven't received any response, apology or compensation. Considering the price and the image the hotel presents, the experience was completely far from it, and we felt like we were staying in a remote motel. Do not recommend. Too bad.

Shell of life

Kedem Hotel — Where a Yid Comes for Menuchas Hanefesh and Discovers That Relaxation Is Apparently a Full-Time Occupation! Rabboisai, there's a certain stage in life when a Yid realizes he needs a vacation. Not because he's lazy, Chas V'Shalom. Because between work, phone calls, WhatsApp messages, errands, and the general Tirdos HaChaim, his brain has approximately forty-seven tabs open, and thirty-six of them are playing music. So he announces to the Mishpacha: "I'm going away to RELAX!" A beautiful declaration. And then he spends the next three days organizing the vacation. Reservations. Packing. Transportation. Check-in times. Checkout times. Weather forecasts. By the time he arrives at Kedem Hotel, he needs a vacation from preparing for his vacation. But then you see the place. A beautiful hotel nestled against the hills of Eretz Yisroel, with an elegant stone exterior, inviting rooms, and a swimming pool that looks like it was designed specifically for people who have reached their absolute limit with everyday responsibilities. And suddenly, a Yid begins to understand the meaning of Menuchas Hanefesh. Now, let's discuss the swimming pool. There's something fascinating about the way people behave around a hotel pool. At home, a fellow can't sit still for five minutes without checking his phone. But put him on a lounge chair next to some water, give him a towel, and suddenly he's capable of remaining completely motionless for forty-five minutes. No Gemara. No newspaper. No conversation. Just staring into the distance. And if you ask him what he's doing, he answers with tremendous seriousness: "I'm relaxing." Ahhh! So this is an actual activity! I always thought relaxing meant you weren't doing anything. Apparently, at a hotel, doing nothing is the entire Tachlis. And the rooms? The pictures show spacious, comfortable-looking accommodations with a modern, polished atmosphere. The kind of room where you walk in, put down your suitcase, look at the neatly made bed, and immediately begin wondering why your own bedroom never looks like this. Of course, the answer is simple. At home, nobody comes in every morning to straighten your pillows while you're out. A tremendous Chisaron in the average household. But here's the real challenge of staying at a hotel. The checkout time. You spend the entire vacation trying to forget what time it is. And then, on the final morning, suddenly time becomes the most important subject in the universe. "Did you pack?" "Where's the charger?" "Whose socks are these?" "Did anybody check the bathroom?" "WE HAVE TO CHECK OUT!" Within seven minutes, your peaceful luxury getaway has transformed into Erev Pesach in a three-bedroom apartment. Suitcases everywhere. People searching under beds. Somebody insisting that a phone charger has mysteriously disappeared. And Tatty standing by the door, holding all the bags, wondering whether the entire vacation was a brilliant idea or a very expensive social experiment. But that's the beauty of a place like Kedem Hotel. The setting itself encourages you to slow down. The surrounding hills provide a beautiful backdrop, the pool adds a resort atmosphere, and the modern accommodations make it an appealing destination for a peaceful getaway. B'kitzur, Kedem Hotel looks like a lovely place to escape the everyday hustle, enjoy the scenery, and experience a little well-deserved Menuchas Hanefesh. Five stars for the beautiful setting and relaxing atmosphere. And one final observation: A Yid can spend an entire vacation doing absolutely nothing and come home announcing, "Baruch Hashem, I accomplished so much!" And for once in his life... He's absolutely right.

I stayed at the hotel with my two daughters, who serve in combat roles. As is customary at the hotel, payment is first arranged in order to receive the room keys. At the end of the stay, they were required to pay an additional amount, claiming that the receptionist had made a mistake in the charge. We later learned that, according to the law, the hotel does not have the legal right to change the terms of the deal retroactively and demand an additional payment. It is unreasonable that at the end of the vacation, after arranging the payment, they would have to pay an additional amount of about a third of the total price they had already paid. When we asked for an explanation, we were told that the receptionist was old and did not understand, which is outrageous and disrespectful and contradicts reality, because before payment she went over the details of the room and the benefits that come with it with us and the payment was arranged. In addition, this answer is outrageous and disrespectful, since this is the hotel's fault and my daughters should not bear the mistake. We were disappointed in both the attitude and the conduct. This is not what is expected of a hotel that respects its guests, and certainly not when it comes to two female combat soldiers. This is not the first time I have stayed at this hotel and it is clear that the level has dropped significantly. As far as I am concerned, this is the last time I will come to the hotel. I will not recommend it, and neither I, nor my friends, nor my relatives will stay there again. 🔴 Follow-up response following the hotel's response to my review: 👈 An outrageous response full of poor excuses. The email with the owner was shown to Rina, the receptionist, upon arrival, and the required supplement was paid on the spot. We also showed the email to the owner's wife upon departure, and despite this, my daughters and I were treated disdainfully by the receptionist Tali and were delayed for about an hour on our way out, while blaming her for "the older clerk getting confused." In the end, we even left with a "gesture" of a 50% discount on a demand that should not have been made at all! This is impudence and a successful tactic. Regarding the poor cleanliness and food, we were very gentle with you. If this is the treatment that guests who know the owner receive, it's scary to think what disrespectful treatment an ordinary guest receives. We will never return to you!👉

I stayed at the Kedem Hotel for dinner on Friday and had a great time! The dinner was excellent, with excellent food of a very high standard. There was a significant improvement in the quality of the food, and the entire meal was a wonderful culinary experience. The service was excellent, and the staff were courteous, nice, and welcoming. Kudos to the hotel management and staff for the investment and the significant improvement. I highly recommend the Kedem Hotel! Definitely an excellent experience, and I would love to come back again.