Hilton Tokyo Hotel

Absolutely the best hotel we have stayed in. Location is central and they provide a shuttle to and from Shinjuku Station which makes it super easy to get anywhere. Great variety of restaurants, food was superb and rooms were amazing. Morning breakfast offered something for everyone in our family. Rooms were spacious, extremely well-maintained and views were awesome. Extremely nice amenities. The best part though was the service. Simply outstanding. So professional and welcoming. Waly and everyone we encountered were extremely friendly and accommodating. I highly recommend this hotel. We will definitely stay here on our next trip!!

This is our third trip to Japan and our third time staying at the Hilton Tokyo. We love this hotel for its amazing amenities and convenient location, making it easy to explore different parts of the city. But what truly keeps bringing us back is the people. Esuke at Zatta Bar took great care of us and even remembered us from our last visit during Christmas. Waly Chacon, the Journey Ambassador Manager, welcomed us with open arms and remembered us from our previous two trips. What amazes us most is that, despite interacting with thousands of guests throughout the year, they still remember us. That level of hospitality and personal connection is what transforms a great hotel stay into a truly memorable experience. It’s not just about the rooms or the location—it’s about the people who make you feel like you’re coming home every time you return. Until next time, Hilton Tokyo.

I'd like to go again.

I've stayed here many times, and I appreciate that they offer a choice of breakfast options via room service. (Other Hilton hotels don't have this.) However, it might be because of the pandemic.

Great

It's understandable that it's crowded during a long holiday weekend, but the line stretched all the way around the buffet area. Then, suddenly, without a word of explanation, a group of nearly 10 people (presumably hotel guests) were seated ahead of us, and we were immediately moved to the next table as if it were perfectly normal. It was a somewhat celebratory gathering (though the hotel staff had no way of knowing this), and we were seated right next to the restrooms, in a passageway where employees and delivery personnel frequently passed by. After we finished eating, there was no offer to clear our plates; instead, someone just abruptly reached out from behind us, seemingly intruding, to take them away. What's going on? Hilton? The staff were also speaking in a muffled, incomprehensible way. I was genuinely surprised. Isn't this supposed to be a five-star hotel? Postscript: We returned for revenge. We were seated closer to the food, and we were able to comfortably celebrate our month-long-awaited event. My family was very happy. Thank you.