Kamana Lakehouse

I had a wonderful stay at Kamana Lakehouse, where everything from the atmosphere to the service felt genuinely thoughtful and well put together. A special mention has to go to Oliver, who was working in the restaurant/bar area. He delivered standout service…attentive without being intrusive, knowledgeable about the menu, and effortlessly calm even when things were busy. He made the dining experience feel relaxed and well looked after from start to finish. At the front desk, Siyad was equally impressive. From check-in to helping with small requests, he was warm, efficient, and consistently professional. He set the tone for the stay right away and made everything feel smooth and easy. Overall, the team made the experience memorable in the best way…not just the location and rooms, but the people behind it really elevated the stay.

The rooms were okay, super comfy beds but everything else was basic & it was hard to tell that some rooms werent attached to the hotel building & differences in rooms when booking so we had booked a cheaper outside room by mistake. Unfortunately our room was right next to construction & there was heavy machienery going from 7am -5pm every weekday but all of the higher priced rooms were unavailable to move to. Due to this also each time we went for breakfast (paid for to be included in our booking) we were asked to sit on the lounge for 10-15 mins and wait for 3-4 other couples who arrived after us but were in a higher paying room to be sat before us and given better seats which was so odd, service at breakfast in general was really lacking. You pay around $45 for 1 breakfast dish & drink. No starters are provided like yoghurt, bread rolls, pastries or cut up fruit, and anything you want extra is charged Saving grace is the food really is 10/10 and the chefs deserve to be commended for this. Parking is available but quite limited and if you get back late there may not be any spots left but street parking is close by. These room differences arent super clear on the website and will probably help a lot of people who are thinking about booking to choose their room: - Standard rooms are outside of the hotel lobby & are on ground level and face the car park. - Mountain view rooms are also outside of the hotel lobby building on the upper floor facing the car park with a partial mountain view over the roof of the hotel building - Lakeview rooms & higher are within the hotel lobby & restaurant building - important for some people to stay within the hotel building for breakfast & dinner etc

Kamana boasts gorgeous views and claims to be a 4 star Hotel. In reality it is at best a 3 star motel similar to the likes of a Holiday Inn. We stayed here for the last few nights of our honeymoon and after staying at some lovely hotels and having some greatexperiences, Kamana Lakehousr was quite a let down. When we arrived, we realized it is not a hotel, but a property with rooms and parking all around it. All of the photos are of their restaurant and the views, none of which are accessible from their rooms. We were then informed that their soak pools had to be reserved 3 days in advance and had no views. When we got into our rooms they were fine. The towel quality was very poor and thin, clearly having been over washed. The bed was relatively comfortable and the sheets were nice. We also ate at the restaurant one night which was ok, but not the best meal we had in town. And then in to of that, they undercharged us by a small amount at dinner (their mistake) then they added it to our room bill without telling us. (In the restaurant industry if a server makes a mistake, the restaurant eats the cost, you dont chase down the guest 3 days later with a random charge) All in all, for price of the room, I would recommend staying somewhere in Queenstown where you can walk to town and visit restaurants and shops. Don't be fooled by the pictures that you are going to get a view or expect a Luxury experience! Would not recommend.

Stayed at Kamana Lakehouse during our Queenstown trip and overall it was a pleasant stay with a beautiful lake view. We booked the lake view room and the scenery was definitely one of the highlights. Front desk staff were also very friendly and helpful throughout the stay. However, there was ongoing construction during our visit which caused some disruption to the view and occasional noise. The shared hot tub experience was nice, but the glass panels around it blocked most of the scenery, so you can’t really enjoy the lake view while soaking. Housekeeping could be improved too. One day, I intentionally placed the bathrobe on the floor for replacement, but it was simply hung back without being changed, and I had to request for a new one afterward. Room size was decent, though there may be better options around Queenstown with larger rooms, better views, and more facilities. Also take note that some room types do not come with a bathtub. Overall still a good stay with a nice atmosphere and friendly service.

We had such a beautiful stay at Kamana Lakehouse, everything from the views to the overall atmosphere was just incredible. The room was clean, cozy, and perfectly set up for a relaxing getaway, and the lake and mountain views were absolutely unforgettable. We really enjoyed the breakfast in their restaurant it was the perfect way to start the day. The food well-prepared, and full of flavour, with a good variety to choose from. Everything felt thoughtfully put together, and you could really tell the quality was there. What made it even better was the atmosphere- having breakfast with those stunning lake and mountain views made the experience feel extra special. What truly made our experience stand out was the exceptional service. A special thank you to Andrea, the manager on duty, who went above and beyond to make sure we were well taken care of. She was warm, attentive, and genuinely made us feel welcome throughout our stay. It’s rare to come across such thoughtful and personal service, and it really made a difference for us. Overall, we had an amazing experience and would highly recommend Kamana Lakehouse to anyone visiting Queenstown. We’ll definitely be back!

We had a mixed experience at Kamana Lakehouse, but the staff went a long way in improving our stay. A word of caution for anyone booking the Lake View Luxe room online. There appears to be no guarantee of which level you will be allocated. The ground floor version was much darker than expected, and the frosted glass design significantly obstructed the view, which defeats the purpose of paying extra for a lake view room in the first place. After raising our concerns, the team were extremely helpful and assisted us in moving to a different room. We actually ended up in a cheaper room on the first floor that was far nicer, brighter, and much better suited to what we had expected when booking. A special shout out to Jimmy for his professionalism and genuine help throughout. He handled everything thoughtfully and made a frustrating situation much easier.

Staff is amazing best service and super friendly, the view from the breakfast room is wonderful too and we enjoyed it thoroughly every day if our stay. What we enjoyed less was the immensely cold bathroom which made getting ready a bit of a punishment in the morning despite the airconditioning being on full blast. Smart functionality didn't work despite us having the same at home. The rooms are tiny and the SOAK which is lovely is really hard to book. I enjoyed our stay but would not stay again at this price point.

Overpriced especially when there is a huge construction happening right outside the rooms?? This was not properly disclosed on their website nor were we told in advance upon check-in.