Hop Inn Hotel Ortigas Center Manila

Great place to stay for business trips and travelers in transit to other Philippine provinces/islands.

My stay was generally good. The room was comfortable, clean, and well-maintained, which I really appreciated. However, the check-in process was quite slow. I felt sympathetic toward the front desk staff because there was only one employee on duty handling guests. It seemed they were doing their best despite being understaffed. The hotel may want to consider assigning additional staff during busy periods to improve the guest experience. Overall, the room was great, but the check-in service could be improved with better staffing support.

I am very disappointed with my stay at this hotel. Unfortunately, the service was far below expectations, especially from the reception staff. I would like to specifically mention Jannos, who was very unprofessional and seemed like he did not care about the guests at all. I honestly do not understand how he is working in hospitality. We stayed in room 1215, and the condition of the room was terrible. There was no kettle in the room to make hot water, which was very inconvenient. The air conditioning also had a very bad smell, like the filter had not been cleaned for a long time, and it made us feel sick during our stay. The bed linens were dirty when we arrived. We requested for the sheets to be changed, but the staff never replaced them. When I went down to complain, I asked to speak with the manager. However, Jannos ignored me and said there was “no manager, no supervisor, no one here,” and then left me without any assistance. Overall, this was a very unpleasant experience, and I would not recommend this hotel based on the poor customer service, lack of cleanliness, and unprofessional staff behavior.

Poor Customer Service, Rude and Rude staff especially the male receptionists. It seems like they don't want to work and entertain calls or complaints from PWD/guest/bread and butter who are the source of their salary!!! No respect for those who inquire especially PWDs. The establishment's reputation is tarnished by the bad manners of the Male Staff Receptionists of HOP INN. The guards are even nicer than the male staff!!! it is pricey due to its location and standard hotel rules... you can say it is a classy hotel, though it does not have a microwave...