PHUC LONG LUXURY DANANG

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Excuse me, is this your official website?

Please give me your Zalo contact information.

The location is convenient, close to the beach, but perhaps due to it being a new hotel, the hot water in the rooms was sometimes unavailable. Overall, it was acceptable!

It's close to the beach, conveniently located, and the room with a fantastic beach view is amazing!

Nice place to stay!

The rooms were small, cramped, and stuffy. Like being in prison. It was hot and sunny with a small child, and we couldn't find a room when we checked in. We didn't get a room until 4 pm. The staff were unprofessional. Breakfast was just for show; the food wasn't tasty or varied.

It was so much fun and interesting =)))))) revolving around my overweight younger brother =)))) teasing the staff members was very cheerful and enthusiastic.

Beautiful, clean and comfortable hotel with excellent service. The beach is only a short walk away. The only thing to note is that most good restaurants are not within walking distance, so you’ll likely need to take a car for better dining.

One of the Worst Hotel Experiences I Have Ever Had I rarely leave negative reviews, but my stay at Phuc Long Luxury Hotel was honestly one of the worst hotel experiences I have encountered. For a property marketed as a 4-star hotel, the level of hospitality, service, and facilities fell far below expectations. The problems started with the room TV. There was no Netflix available, which was disappointing in itself. Shortly after, the TV stopped working altogether. Instead of resolving the issue professionally, the hotel staff and management appeared more interested in implying that I had caused the problem by disconnecting something. As a guest, being blamed for a faulty television was unacceptable. What made matters worse was the attitude of the Team Leader, Mr. Quoc Le. Throughout the stay, he came across as dismissive, skeptical, and unwilling to listen. Whenever I raised a concern, I felt as though I was being questioned rather than assisted. Instead of acknowledging issues and working towards solutions, he seemed intent on turning the responsibility back onto the guest. The bathroom ventilation was another major issue. The toilet exhaust fan had little to no suction, causing unpleasant odors to linger in the bathroom. When I reported this, the response I received was simply, "Are you sure?" rather than an inspection or attempt to address the problem. The hotel's air-conditioning and ventilation were also extremely poor. Considering the scorching weather in Da Nang, I was surprised that the reception area felt inadequately cooled, the guest room corridors had no air-conditioning, and the elevators were warm and stuffy with almost no ventilation. Every trip from the room to the lobby was uncomfortable. This is certainly not what I would expect from a 4-star hotel. Service standards were equally inconsistent. One evening I requested a bucket of ice. While I was in the bathroom and taking a moment to get to the door, the staff repeatedly rang the doorbell impatiently. The next day, when I requested ice again, I was suddenly told there was no ice available. I was also shocked when I requested an additional room key card and was informed that the hotel had no spare key cards available. This is a basic operational necessity for any hotel. Guests often travel with companions, and providing an extra key card should not be an issue. To make matters worse, the hotel's technician repeatedly rang my room doorbell despite my "Do Not Disturb" sign being clearly displayed. The purpose of a Do Not Disturb sign is to respect the guest's privacy and rest. Ignoring it demonstrates a lack of professionalism and respect for guests. Based on my experience, I would not be surprised if management responds to this review by making excuses, questioning the feedback, or attempting to shift responsibility to the guest rather than acknowledging the issues raised. Unfortunately, that was exactly the attitude I encountered throughout my stay. I am genuinely puzzled as to how this property is rated as a 4-star hotel. The issue was not one isolated incident but a series of problems involving facilities, service standards, communication, and guest care. If Phuc Long wants to succeed in the hospitality industry, it needs to focus far more on customer service, accountability, and guest experience. Otherwise, it may be better known for its coffee than its hotel.

The price is a bit high compared to the quality of the room.