Sovrana Hotel & Re Aqva SPA

We recently stayed at the Sovrana Hotel and were very pleased! The staff was very welcoming and attentive, always ready to help. The room was wonderful: spacious, cozy, and spotlessly clean. It's especially nice that the hotel truly cares about guests with dogs. We received a complimentary pet treat, along with bowls and toys, in the room—a very pleasant and unexpected surprise. The hotel is just a five-minute walk from the sea. Despite its convenient location, the rooms are very quiet, allowing for a wonderful rest and sleep. I'd also like to highlight the delicious and varied breakfast. Thank you to all the staff for a wonderful stay! We'll be happy to return again and will recommend this hotel to our friends and family.

The hotel is a bit older but clean. It has a great location right by the beach :) However, we had problems with the air conditioning; it started leaking and everything got wet. The plumber came the next day and everything was fine after that. I think it's a shame, though, that they were a bit rude to us at first and then didn't follow up to make sure everything was okay.

Excellent stay! ⭐️⭐️⭐️⭐️⭐️ The room was spacious, bright, and meticulously maintained, as was the bathroom, which was spacious and impeccable. Great attention to quality and the comfort of guests (including our four-legged friends) was evident throughout the property. Our Leo (🐶) was welcomed and pampered by the entire staff. He found toys, ceramic bowls, and a cot with other little surprises in his room. Breakfast was another highlight: rich and plentiful, with carefully selected, fresh, and truly delicious products. An experience we recommend without hesitation and hope to repeat next year!!

Congratulations to all the staff, but especially to Emilia, a beautiful and very kind woman who even wanted to hug me!! A warm-hearted person like few others around, come with your eyes closed!!! You won't regret it... you'll sleep without a fly.

I was very satisfied with the services, I especially recommend Tommaso Stefanini's services, congratulations! I'll be back.

Update following the property's response. I am naturally pleased that the passport has been found. However, my review was not about the final outcome of the matter, but rather the handling of the situation when I reported the missing document. When I informed the front desk that the passport, evidently left in the room, was no longer available, I would have expected greater assistance in the search and, above all, a more reassuring and empathetic approach. The response I received was essentially to file a complaint and reissue the document. For this reason, I am surprised to read that "all possible checks" were carried out from the beginning. If a truly thorough search of the room had been conducted, including checking the less accessible areas and moving furniture, the passport would likely have been found immediately, avoiding hours of worry and the initiation of procedures that later proved futile. I acknowledge the property's position, but I fully stand by my perception of what happened. Original message: Unfortunately, my experience did not live up to expectations. During my stay, a situation arose that was particularly unpleasant and delicate for me. Beyond the incident itself, which can happen in any facility, what disappointed me was the way it was handled. In a moment of obvious concern, I would have expected greater attention, availability, and support, but instead I perceived a rather cold and dismissive attitude. I don't question anyone's good faith, but I believe that hospitality is measured above all by the ability to assist guests when they are in difficulty. It is precisely in these circumstances that professionalism and customer care emerge. It's a shame, because the quality of a facility isn't measured solely by how well everything goes, but above all by how it handles problematic situations.