Clayton Hotel Birmingham

Popped in off chance for a cup of coffee in the morning. Looked very impressive. Staff super polite & very hospitable. Definitely recommend. Will definitely visit again in the future. Keep up the great work.

1. Check in. Messaged earlier in the week to say we would be arriving 30 minutes early due to the start of the event we were attending. Arrived at 2,to be told our room wasn't ready,come back at 2:30. So come back at the time still wasn't ready, told to come back at 3pm. The booking in time room still wasn't ready they asked for us to wait another 30 minutes in which I had a little moan. So they had a suite just made available at that time. So happy for the upgrade. 2. The suite,pile of towels outside the door. Popcorn under the bed looked like a real rush job. 3. Don't know how the hotel operates as there was no staff anywhere. Wasn't acknowledged when we entered. 4.Had to find a member of staff to serve us at the bar. We come back from our event around 10:30 there was 8 of us at the bar to be served. Again we had to find a member of staff AGAIN. So had that drink so had to find someone else again. To be told the bar has closed. Why couldn't they tell us about last orders. Also drinks were poor my wife's pink gin and lemonade was like literally drinking flat soda water. Options for lager they had stella and Corona and the Stella wasn't working. 5. Breakfast was ok there was a fly in the orange juice.

Nice cozy beautiful hotel would definitely recommend and would definitely come back here when I go for my conference.

Nice hotel next to the centre with nice personel. Good breakfast. Rooms clean but (dry) airco, no open window possible.

Very clean, a luxury looked to it, it was in a quiet area and I felt very welcome by the friendly staff!

Yet to stay at the hotel, but massive thanks to Cyndy and Arthur for helping us book!! Service so far has been amazing, looking forward to our stay soon x

We booked this hotel not realising that we’d be CATFISHED with our room that we chose. On the booking.com website it shows the rooms that I have linked below. Instead we got given an outdated room, a coffee station that looks like it hasn’t been touched or cleaned in years. I’d like to also mention the housekeeping were not properly cleaning our rooms or changing our bedding’s. I genuinely did not feel comfortable staying here, the location is great and staff were friendly but this doesn’t ignore the fact that we got a complete different room given to us and cleanliness was lacking a lot. Unfortunately, I won’t be coming back here again.

Only stayed for one night has a very enjoyable experience, rooms was very clean and tidy. The Bed was really comfortable. Lovely breakfast aswell

I am extremely disappointed with my recent experience at Clayton Hotel Birmingham, especially given how positive my previous visits had been. I have visited this hotel several times before for both dinner and afternoon tea, and the service and food were always excellent. Based on those experiences, I returned on 19 April 2026 for afternoon tea with my friend, expecting the same standard. Unfortunately, this visit was very disappointing. Upon arrival, there were no staff at the reception or bar area. When I walked further inside, two staff members saw us but did not acknowledge or assist, which made us feel unwelcome. When a waiter eventually approached, his manner was abrupt and unprofessional, even calling out to us from a distance instead of properly greeting us. After being seated, no drinks or water were offered, and the menu explanation was rushed and unclear. The food presentation was noticeably below the standard I had experienced before. One of our coffees had spilled over the cup, which gave a careless and unhygienic impression. When I asked about the items on the afternoon tea stand, the staff member’s attitude was uncomfortable. He stood behind us and pointed at the menu in a way that felt patronising, so I chose not to ask further questions. Additionally, I had confirmed via the hotel’s website chat that afternoon tea guests could receive a 50% discount at the B4 car park. I followed the instructions and registered my vehicle, but the discount was not applied and I was charged the full amount. After the visit, I sent a detailed email to the hotel and followed up via their website chat. I was promised a response, but despite waiting, I have received no reply at all. The lack of customer service and follow-up is extremely disappointing. The only positive aspect of the visit was one staff member, Tai, who was attentive and considerate. Overall, this experience was far below expectations and has unfortunately changed my perception of the hotel. I would not recommend it based on this visit.