Prowler RED

Extremely unwelcoming environment, in huge contrast to the main Prowler shop in SoHo. Told we couldn’t come in with a half empty flat white in my hand as if I was going to throw it over the place. Won’t go back here!

The Customer Service team here is next level. Had an issue with part of my online order and they provided first class service and super-fast response times to sort it all out for me nicely. In an age of AI chat-bot hell everywhere else, the personal touch here makes all the difference! Awesome selection of products in-store too. Highly recommended 👌

Excellent service and products, have an issue with the delivery and royal mail losing my package and they fix the issue and send the new item kn less than 24 hours, 100% professional, cannot recommend enough, thank you again for help and support!

Went there this evening and the lady working downstairs clearly hates working there and was miserable and very unfriendly. Won’t be back.

I went to the Prowler Soho and Prowler RED last night, February 3, 2026, and when I looked at my Prowler RED receipt, I noticed that I got charged for two of the Prowler Magazines at 20 quid each and was only given one, which I did not ask to purchase. The cashier scanned it (twice, apparently), put it with the other stuff I was purchasing, and said that "there's no charge" for it, so I was like "ok, whatever, stores sometimes throw in their magazines or catalogues when people buy stuff." The exact same thing happened to me at Prowler Soho, so I'm assuming I also got charged 40 quid I didn't ask to spend. However, I can't confirm that I was double charged for the Prowler Magazine there because I was not given an itemized receipt at the Prowler Soho. The real kicker? The Prowler Magazine was supposed to have a 20-quid-off voucher for the next purchase, but -- surprise, surprise -- both of the ones I got had already had the voucher removed. This makes me question if the employees are double-charging for the magazines to boost the company profit and keeping the vouchers for themselves. I understand that the voucher essentially makes the magazine free, but it's extremely uncalled for to force it on someone, double charge, and then not actually provide the voucher. If I had only been charged the 20 quid for one magazine at each place, whatever. But 40 quid when I'm only getting 20 quid worth of product (at least at Prowler RED, again, I was not able to confirm if this was the case at Prowler Soho) is not okay. If it happened at both locations, that's 80 quid I'm out. I will not be returning to either of the London Prowler locations, nor would I recommend anyone else visit if they ask for my recommendation. On the bright side, the staff was helpful and answered my questions at both locations.

Came in With a Suitcase, Left Wondering Why Shopping Was Suddenly Fun Popped into Prowler Red while travelling, suitcase in tow, and fully expected to do a quick in-and-out. Instead, Dan turned it into an experience. From the moment I walked in, he was warm, funny, and genuinely welcoming… the kind of service you don’t expect but instantly appreciate. Soho is busy and tourists aren’t always the dream customers, yet the whole team kept their spirits high and the vibe genuinely friendly. Credit to everyone, but Dan was the standout. Knowledgeable, honest, zero judgement, and clearly passionate about what he does. He somehow made shopping… something I usually avoid… actually enjoyable, which is saying a lot. I left with more than planned (entirely his fault😬), and if my suitcase had allowed it, I’d have done even more damage. I’ll definitely be back next time I’m in London… empty suitcase, questionable self-control… which is probably exactly what Dan would recommend. Huge thanks to Dan and the team for the laughs, the great service, and for making me enjoy shopping… something I didn’t think was possible. I’ll see you next time… with a bigger suitcase.

I’m super disappointed in the staff. I went there for the first time yesterday, and while the staff super helpful and i really love their clothing, they added 2 x £20 to my bill for their magazine. When I paid, the person at the counter made it sounds it was free, and didn’t say anything about the fee. And for some reason they added it twice (I only got one of course). I was on a rush when shopping so I didn’t pay attention and didn’t notice until today. Seems like they wanted to extract another £40 after I already spent £600. That’s really stupid as I will never go back there again.

Rubbish customer service, inflated prices (can find identical products cheaper across the street), and a non existent returns/refunds policy (which staff will not tellyou about upon purchase).

Very good shop, Davide was very helpful and gave me advice on the products I was interested in, all in all great shopping experience and will definitely be visiting again soon!

I was here on Monday and the staff in the counter was very rude and unwelcoming, like if you were bothering them for asking questions, and there weren’t many customers in the shop. For someone never buying stuff like that I was very lost specially with sizes and he wasnt helpful at all.