Boana Torre Malibu

Everything was wonderful. The very thin receptionist guy manner of speaking was very rough like why be in customer service when you can’t speak coherently and polite. The views were breathtaking.

Great rooms with full kitchens and balconies. Simple but clean and complete. Beautiful pool. Perfect location near the beach. Excellent customer service. Prices can’t be beat. My favorite place to stay in PV.

This is the second time I've stayed here because the staff were incredibly kind the first time. This time, the staff was again very helpful; however, today a guest prohibited us from using half of the pool because he was swimming (as if he were in a swimming lesson). It turns out that at reception, they told us he was one of the owners, and that's enough to make us think twice about returning. Because of the owner, we lost access to the pool for quite some time. I have the full video, but Google won't let me post it.

Unwilling to provide a refund after trying cancel a reservation two month ahead of the reservation day following my city grounding flights after the cartel situation.

Just finished 4 nights here. Excellent location steps from the beach and a short walk to restaurants and night life. Location is far enough from town that it’s quiet at night. Property is very well maintained, and there is an office staffed 9-5 every day. They were extremely helpful. We booked through VRBO but I would not hesitate to book directly in the future. Communication from the property was excellent and deposit process was simple and smooth.

My friends and I enjoyed a pleasant stay at Torre Malibu in the beautiful Romantic Zone of Puerto Vallarta recently. Check in was a breeze with clear directions given. We arrived a bit before check in time so we enjoyed some time by the beautiful refreshing pool. We were warmly welcomed by some of the permanent residents who happened to be in the pool. Our rental was clean and had most of what we needed. Our only challenge was the lack of response when we’d asked for extra towels from the travel service we’d used. The view from our rental on the 8th floor was stunning with gorgeous views of Zona Romantica and the ocean. I’m hoping to stay in this property again due to the perfect location and friendly surroundings with lots for stores and restaurants as well as the beach nearby. Is only about a 5 min walk to the beach from the property so excellent location.

Adults-only hotel and condos, excellent location, and very friendly staff

When I first arrived at my unit, there was a strong odor. I assumed it might have been a sewer issue and, unfortunately, I did not report it during my stay. Instead, I stayed mostly in the bedroom, where the smell was less strong, and avoided using the living room and the front bathroom. On checkout, I reported the odor to the receptionist and asked for the manager. The manager, John Claude, did not come up — I was told he was too busy on the phone. Instead, the receptionist and a maintenance staff member came to my unit and discovered that the gas had been left on. Even after they turned it off, the smell remained, and they did not open any windows to air out the space. Coming from the U.S., I did not recognize the odor at all, because gas in Mexico smells different than in the U.S. The fact is, I did not recognize it — and if I had known it was gas, I would never have put myself in such an unsafe situation for two days. Later, John Claude responded to my concern by email, but the message was not respectful or understanding. He claimed the maid and receptionist had checked the unit before my arrival and said it was fine, which could not have been true since I smelled the gas immediately upon opening the door. Instead of showing compassion or acknowledging how serious this was, he put all the blame on me. When I asked for some kind of compensation, it was not for a refund — it was simply for a sincere apology and an acknowledgment of what happened, without placing blame on anyone. Instead, he became defensive and dismissive. I told him that, because of his attitude and uncaring approach toward customers, I would not be leaving a good review. His response was, “we don’t take good to threats.” I explained that I was not threatening him — I was simply stating there was no reason to leave a positive review when treated with such disrespect. I travel often and my reviews all over the world are consistently excellent. This was one of the most disappointing and unsafe experiences I’ve had — not just because of the health risk, but because of the complete lack of compassion and respect from the manager. I also had to contact Airbnb directly to resolve the issue, as there was no reasoning with him. I strongly recommend management begin doing walk-throughs with guests upon arrival, properly airing out units if an issue occurs, and following up during each stay. More importantly, they should learn to treat guests with compassion and offer a sincere apology when things go wrong — not simply shift the blame onto the customer. Finally, I would suggest that anyone staying at this place be very careful — if something goes wrong, it seems the guest will always be blamed, and there is no compassion from this management.

Definitely my favorite place to stay in Puerto Vallarta, condo 403 lets you go directly to the private area or is just steps from the elevator to go down to the pool or out onto Amapas. The unit has a kitchenette and space for up to four people, and they also allow guests during your stay. There were a few minor maintenance issues, but most were resolved during our time there. Since it's an Airbnb-style condo, cleaning is every three days, but you can request it as often as you like. We only experienced a bit of noise because they're renovating some units, but with the service, the experience, and the beautiful views of the bay, I wouldn't dare lower my rating. It was one of my best vacations in Puerto Vallarta. This is my second time staying at Boana, and I'm sure it won't be the last.

The hotel is well-located, reasonably priced, clean, and very quiet. I would definitely return.