Holiday Inn Express & Suites Independence-Kansas City

I had a great stay at the Holiday Inn in Independence. The hotel was clean, comfortable, and well‑maintained from the moment I walked in. The staff were friendly, welcoming, and quick to help with anything I needed, which made the whole experience feel easy and stress free. My room was spotless, quiet, and cozy exactly what you want after a long day. The bed was comfortable, the amenities were in good condition, and everything worked the way it should. The common areas were also tidy and inviting, and the hotel felt safe and well cared for. The location is convenient, close to restaurants, shopping, and major roads, but still peaceful enough to relax. Overall, this Holiday Inn delivered a smooth, pleasant stay with great service and a comfortable environment. I’d happily stay here again and recommend it to anyone visiting Independence.

The location was great as I was in town for a wedding. I called ahead because I new I had to bring my pet. The lady I spoke with on the phone was wonderful as was the person who checked me in. I paid 177 dollars per night which was the price without my pet. That additional fee is not why my rating is low. I understand with the FIFA games being in KC prices were higher and also the economy is higher in general. One week after I reserved my room though your prices went down by a lot. My room was nice at first but I started noticing bugs on the morning after I arrived. Ants, roly polys, other weird crawling things all over the place and what I thought might have been a roach at one point. I promptly killed that though. All of these things are the reason for my rating. Along with the fact for the last 2 nights of my stay children were screaming while running up and down the hallways into the very early hours of the morning. It was quite loud and im quite sure im not the only person who heard it. I know there are many noises in hotels but I've stayed in hotels before and I would have expected all of this from a much cheaper side of the road motel, not from a holiday inn express. Especially for the price that was paid.

Walked into the room to find multiple bugs in the room. There was no additional rooms so we were stranded at night without a room. Do yourself a favor and find another hotel!

Great place. Safe neighborhood. Comfortable and clean.

No complaints about cleanliness. Elevator is slow but can't change that. Breakfast is what you'd expect. Would stay again. Right next door to a good Mexican food place. Lots of art and unexpected club music😂. Food is solid.

Room was very clean and comfortable for us and our dog. Grateful for the welcoming staff! My favorite Holiday Inn so far.

We were traveling and stopped at the Hilton close by and had a horrible experience on the way over. When we booked a hotel on the way back, we decide to give Holiday Inn a try and we were not disappointed! The staff was so kind and were quick to help out. The rooms were clean and comfortable and it has the best air conditioning. Breakfast was not only free but delicious! Shoutout to our breakfast attendant Cheryl. She’s so sweet and we had the best conversation. We are making this trip again next year and we will be back!

Had a amazing stay

Every staff member was exceptionally courteous and kind! And the breakfast was lowkey the best free hotel breakfast I’ve ever had! Hot eggs, potatoes, sausage, biscuits, and cinnamon rolls! And of course coffee! What a lovely treat on our cross country roadtrip!

Really nice pool area the kids loved it! I found the furniture to be a little uncomfortable and ugly but that's just personal opinion. I bought a soda downstairs. Staff was helpful and friendly.

This was a pretty poor experience. The room wasn’t in great shape - torn up curtains and lamp shades that no one ever bothered to replace, peeling paint in the shower, and a room cleaning that seemed to miss half of the room. The hair dryer was missing and the housekeeping staff struggled to find one because it was apparently missing from most of the rooms. Even the TV reception kept going out! The front desk staff never seemed to want to be there and seemed very unenthusiastic about helping us replace pillows due to a down allergy. And while the location was probably good once, it’s now surrounded by largely closed businesses and boarded up restaurants. I wish I could give a better review, but unfortunately I can’t.