Gurney's Montauk Resort & Seawater Spa

UPDATE We are back at Gurney’s celebrating our 5-year wedding anniversary, this time with our two young children, and the experience has been nothing short of exquisite. We headed down for an early dinner at Gigi's, and the staff immediately showed so much warmth and kindness to our kids, asking about their ages and making us feel incredibly welcome. As we got to talking, we shared a piece of our history: that our son was actually named after this very place where we first met, got engaged, and spent our honeymoon. From that moment on, the team treated us absolutely incredibly for the rest of the evening. Being able to return to a place that holds the foundation of our family's story and receive this level of genuine, thoughtful hospitality is something truly special. Gurney’s continues to prove that it’s the remarkable people here who keep us coming back. —— Where shall I begin… my wife and I celebrated our honeymoon this past week in Montauk (the town we met four summers ago) at Gurney’s. The hotel holds a special place in our hearts being the place we were engaged and now celebrating our first few days of married life. The staff truly provides great hospitality. From the bartender offering us a free drink to celebrate our honeymoon, the front desk staff providing us with a free bottle of champagne to our room, to the final act of great service when our favorite staff member, Josh, was able to get us a shuttle ride to the train station moments before it took off. We are not the easiest guests. Having traveled around the world experiencing hospitality in destinations like Marrakech and Mallorca, we have high expectations but we always appreciate great people. Gurney’s is that—great people. Our only few comments to offer critique for improvement are for the team at Tillie’s and Scarpetta. The service was quite slow and difficult to have a smooth meal. I am optimistic they will iron out the kinks. We also would love to see the hotel cut back on its use of plastic utensils and lids on every meal! Lastly, it would be great for the hotel to offer their staff the same freedom to no longer wear a mask when vaccinated. We don’t expect service professionals to cater to a different regulation than us as guests. We hope this message is shared with the management as it creates an unjust burden on staff. It is the people and the beauty of this hotel that will keep us coming back.

Super expensive and not worth the price. The recreational area has limited hours for guests and felt really cramped. The restaurant also charges ridiculous prices for drinks and food.

For a property charging roughly $1,500 per night, this was one of the most disappointing hotel experiences I’ve had. The issue started when I found bugs in my room. I called the front desk to ask if they had any mosquito or bug spray available and was told they did not. When I explained that there were bugs in the room, I was then asked where the bug was and whether I could point it out. The interaction felt less like they were trying to help and more like I was being asked to prove that the bug existed. Bugs move, and it’s not always possible to immediately locate one again after you’ve seen it. Eventually, someone was sent to the room with a spray bottle. However, the bottle appeared to contain some type of cleaning solution rather than an actual insect treatment. It had a strong chemical smell and left the room smelling unpleasant afterward. At no point was I given confidence that the underlying issue was actually being addressed. That night, I was woken up by a bug in my bed. I reached down because my arm felt itchy and ended up touching the bug, which startled me awake. I barely slept the rest of the night. What frustrates me most is not even the bug itself. Hotels near the beach can occasionally have insects. The real issue was the response. Instead of taking a guest’s concern seriously and working to resolve it, I felt dismissed from the beginning. The handling of the situation felt unprofessional and, frankly, insulting. For $1,500 per night, I expect a clean room, competent service, and a staff that treats guest concerns with urgency and respect. Unfortunately, this property failed on all three.

One of our favorite places! I’m surprised the reviews are not higher honestly. Everything is amazing. The spa was such a great experience as well! Stellar customer service by Abhishek at the spa and front desk, Betty at the spa, and Nesrine at the Beach Club! The ladies at the Dolce store were fab and so helpful as well! We had a great time and are sad to be leaving. Thank you!

It would get 5 stars if they helped you with your bags. Check in experience needs work.

The staff at this hotel was the best part. The property is failing and the menu at GiGi's needs more variety and updating. The property is old, unkept and not up to even a to a two star property. For for the handicapped and elderly people it is downright dangerous. There are virtually no elevators and if you are handicapped, you can't get to a large percentage of the rooms or up and down to parties and events. I am surprised the State of New York allows them to operate. For my stay, my bathroom flooded with water from the unit above and they offered no compensation for my troubles. The curtains in my room were torn, there was hair in my sink and shower, my coffee maker did not work and it was nasty. All for more than $1,200 per night. Another really annoying thing is trying to navigate three floors of stairs with heavy baggage. And, if you want help from the bell stand, bring your wallet -they nickel and dime you for everything and are not shy about holding out their hands for tips. I would place this hotel in the Holiday Inn category in a really great location.

There's a place to celebrate.