Z Hotel New York

Staff is very nice, but that's probably the only good thing about this place.

The staff was very polite and friendly, but unfortunately that’s the only positive thing I can say about this hotel. The property is outdated, dirty, and the rooms are extremely small. It looks nothing like the photos online. I was very disappointed when I arrived and realized I had been misled by the pictures. The bedroom was tiny, the bathroom door didn’t even lock, and the shampoo and conditioner provided were no better than what you’d find at a cheap one-star motel. I would not recommend staying here.

First, I would like to emphasize that the front desk was exceptionally understanding and helpful of our situation. This is by no means an issue with staff, as they were all lovely. HOWEVER, this is the worst hotel I have ever stayed at. I am not a fancy person, I have stayed in 2-3 star hotels and have also stayed at 5 star hotels. I am actually mind blown that they are able to advertise this place as a 4 star hotel. It is at most a 2 star hotel. Here are my cons: - We could not take a shower or run the sink without the fire alarm in our room going off. The steam from the shower / sink were enough to set off the fire alarm. We even tried sealing off the bathroom door with towels and taking a warm (rather than hot) shower, and continued to have the same issue. Even with the room window propped open, the fire alarm went off every minute or so and continued even after we were done with our shower for a bit. - Our next door neighbor at the hotel was also having the same issue with the fire alarm. (We overheard his going off next door and chatted with him about the issue) When he ran his sink or shower, the fire alarm would sound as well. This is NOT normal and is a huge issue. We were able to get a full refund of our room and book a stay elsewhere, however, please save yourself the headache and book anywhere else. The location and the view (although very pretty) do not make up for not being able to shower. Dear hotel owners: fix your fire alarm issue, and consider re-assessing your hotel's "four star" rating. You may have less upset guests if the hotel is correctly advertised.

I had an excellent experience at this hotel. The rooms are modern, very clean, and comfortable—perfect for relaxing after exploring the city. The location is amazing, very convenient for getting around New York and close to many important landmarks. The service was exceptional from the moment I arrived. All the staff were very friendly, attentive, and always willing to help with a great attitude. The hotel's atmosphere is elegant, peaceful, and welcoming. I would definitely stay here again and highly recommend it to anyone who wants to enjoy New York in comfort and with excellent service.

An ok location. Easy to book. Simple place Destination charge and $70 extra for nothing a day No room service or bottles of water that we asked for. They want 2 stars. I think that’s dramatic.

Serious safety issue!!! The fire alarms. Here are not linked such that if an alarm goes off in your room, that’s it. I had an event occur that confirmed this issue. This is not just a guess. Stay anywhere else.

The good Rooms are fairly spacious. The hotel bar has a really cool view. The bed and pillows were comfortable. They allowed us to leave our bags after check-out at no extra charge. The bad Most of the employees at the front desk seemed checked out and unhelpful. We constantly had to go to the front desk to ask for towels. I told them multiple times that there were two people staying in our room, yet we were only given one face towel between us. We also booked a room for my MIL, and she was not given towels either. We had to go almost every day because housekeeping would take the towels, even when they were left on the hook, but would never replace them. We were constantly treated like an inconvenience for asking for the bare minimum needed to shower and dry ourselves. One time, they told me to come back at the end of the day for towels because their order had not yet arrived. I explained that we needed to shower because we had walked around and sweated all morning and had to get ready for a show that evening. Suddenly, they somehow had towels under the counter behind the desk. We asked for shampoo and were told they had run out. How does a hotel run out of shampoo? We were offered a bar of soap instead. I explained that I could not use a bar of soap to wash my hair, and they simply shrugged and said there was a Target nearby. My MIL's room was extremely hot. When we complained that the swamp cooler was not working properly, they told us to turn it on and off. When we explained that we had already tried that, they said they could send someone the next day. I'm not sure about other people, but I cannot sleep in a super hot and humid room, and I should not be expected to at this price point. I'm not sure how this is considered a 4-star hotel. It does not deserve that distinction.

The service was very nice and helpful! The room had a great view ,amazing really . It was very clean too but the sink was outside of the bathroom which was not very convinient. Also the room was a little small and the door of the bathroom was not exactly a door so everything could be heared inside when you were doing your need. The room was generally good for a 4 star hotel. Something bad is also the location of the hotel. At night is a little spooky if you are not used in NY.

The view was the only thing we liked, which was great as we could see nearly everything in mid-town Manhattan. Other than that, check-in was bad, room service was terrible, location was extremely poor... the list goes on. There was no concierge, the reception staff (only 1 person) was sullen and looked like she did not want to work at the hotel, etc. Nuff said, the ordeal was terrible. Plus we paid USD836 for 2 nights, but thought it was for 3 nights as we were leaving the hotel to fly out of JFK at 10.15pm, so we needed the extra night. Ended up paying for another night at USD174. Multiply that by 3 nights and the total is USD522. Maybe Friday and Saturday nights are more expensive, but the difference is unseemly at USD150 per night extra. We used booking.com which did not do us any favors, thank you.Advice to others who read this review, please do not stay. Do yourself a great service by finding a property in Manhattan itself, as we paid nearly USD450 a night and we had the rooftop bar upstairs blaring music from 12am to 4am in the morning so loudly it was impossible to sleep. Nuclear toxic waste warning!!!

Beautiful view of the Manhattan skyline. 10 minutes to the nearest subway station. Our room was always clean and cleaned daily. On Fridays and Saturdays, the music on the rooftop terrace is extremely loud, making sleep impossible. The music sometimes plays until 4:00 AM. Our room was on the 10th floor. We could hear every song. We would not book this hotel again due to the noise.